Benjamin Schaeffer Email & Phone Number

Watertown, Massachusetts, United States

Key holderManages solo store opening and closing procedures, ensuring operational readiness and compliance with industry standardsConducts inventory audits and prepares financial systems, enhancing accuracy and efficiency in product managementCoordinates team assignments and leads morning briefings to optimize staff performance and customer service deliveryOversees financial transactions and cash management using Dutchie and Excel, contributing to a secure and streamlined… Show more Key holderManages solo store opening and closing procedures, ensuring operational readiness and compliance with industry standardsConducts inventory audits and prepares financial systems, enhancing accuracy and efficiency in product managementCoordinates team assignments and leads morning briefings to optimize staff performance and customer service deliveryOversees financial transactions and cash management using Dutchie and Excel, contributing to a secure and streamlined financial operationServes as a Manager On Duty for customer service, handling inquiries and complaints ensuring high levels of customer satisfactionTrains and supervises Product Associates, fostering a knowledgeable and compliant retail teamLogs and processes returns and destroyed products in Sharepoint, Dutchie, and Metrc Show less

Watertown, Massachusetts, United States

Efficiently managed check-ins for new and returning patients and customers using VeriScan, Virtual Gateway, and Dutchie, ensuring a smooth and welcoming entry experienceProvided personalized consultations to patients and customers, contributing to customer happiness and fostering a loyal client baseExecuted accurate and efficient transaction processing, maintaining high standards of financial integrity and customer service

Milford, Massachusetts, United States

Key holderLed and trained a team of Technicians, overseeing ethanol extraction processes and ensuring compliance with Cannabis Control Commission (CCC) regulationsManaged the weighing and logging of oil samples for state testing, enhancing product quality and safetyUtilized Microsoft Excel and Leaflogix for production orders, converting material from plant to oil and ensuring accurate tracking in MetrcOperated, maintained, and performed minor repairs on this equipment: •… Show more Key holderLed and trained a team of Technicians, overseeing ethanol extraction processes and ensuring compliance with Cannabis Control Commission (CCC) regulationsManaged the weighing and logging of oil samples for state testing, enhancing product quality and safetyUtilized Microsoft Excel and Leaflogix for production orders, converting material from plant to oil and ensuring accurate tracking in MetrcOperated, maintained, and performed minor repairs on this equipment: • Delta Separations Cup 15 Extractor• Ai SolventVap 20L Rotary Evaporator• Colorado Extraction Systems SprayVap• Gast vacuum pump• Cascade CVO-5 Vacuum Purge Oven• Mokon water heater• Across International C30-40-50L Recirculating Water Chiller • Eldan industrial shredder • GreenBroz Model M Dry Trimmer • Amerivacs Gas Purge Vacuum Sealer Show less

Milford, Massachusetts, United States

Key holderOperated extractors using 15 gallons of freezing ethanol to extract essential oils from the cannabis flower, adhering to rigorous quality standardsConducted distillation and filtration processes, producing various cannabis concentrates and ensuring proper distillation and quality control​​Activated the cannabinoids and removed the terpenes from any cannabinoid-only oil that would be used for ediblesPurged and manipulated the material, if required, for it to become wax… Show more Key holderOperated extractors using 15 gallons of freezing ethanol to extract essential oils from the cannabis flower, adhering to rigorous quality standardsConducted distillation and filtration processes, producing various cannabis concentrates and ensuring proper distillation and quality control​​Activated the cannabinoids and removed the terpenes from any cannabinoid-only oil that would be used for ediblesPurged and manipulated the material, if required, for it to become wax or shatter Show less

Milford, Massachusetts, United States

Performed weekly harvesting, bucking, branching, de-stemming, and trimming of flower crops, contributing to the consistent production of high-quality cannabis products​​

Cambridge, Massachusetts, United States

Developed and led training programs for new hires in product knowledge, store operations, and regulatory compliance, enhancing team proficiency and service qualityCreated the Product Knowledge calendar for Sira Naturals, facilitating continuous learning and development among staff​​

Cambridge, Massachusetts, United States

Managed patient check-ins and provided education and recommendations to ensure positive patient experiencesMaintained compliance with Massachusetts’ medical cannabis regulations, fostering a safe and legally compliant environment for patients​​

Cambridge, Massachusetts, United States

City Of Cambridge Crowd Manager Fire Safety certifiedMaintained consistent observation to ensure positive patron experience and safetyChecked IDs and handled cash transactions quickly

Boston, Massachusetts, United States

Interacted with and submitted documents to utility companies and organizations on clients’ behalfAdministered phone system and call centerProvided customer service to client companies' end usersTested software products to determine if they would benefit the businessImplemented and administered payment processing for end-users and client companiesGuided clients through our software functionality

Newton Highlands, Massachusetts, United States

Key holder

Boston, Massachusetts, United States

Built and administered a Lead Reconciliation Process to ensure field marketing staff creditsPassed customer issues from field marketing staff to the correct department managerMonitored reports that flag data issues and resolve them to ensure customer satisfactionDeveloped solutions for data issues that impacted the entire company

Boston, Massachusetts, United States

Scheduled home energy assessments for prospective Next Step Living customers

Boston, Massachusetts, United States

Assisted customers who had problems with Next Step Living’s services

Boston, Massachusetts, United States

Key holderReceived, invoiced, and stocked thousands of incoming merchandise itemsRapidly shipped orders worldwide and processed customer returnsPersonally assisted customers with purchases in the Boston storefrontDirected customer and vendor concerns to the appropriate departmentsCreated a new filing system to organize thousands of pending ordersRecorded inventory

Boston, Massachusetts, United States

Ensure customer satisfaction to capture repeat businessComplete sales, returns, and exchanges quicklyManage hundreds of phone and in-person inquiriesShrink and Safety Committee member

1505 Commonwealth Ave., Brighton, Ma

Key holderData entry and reviewSchedule and confirm appointmentsProcess paymentsFile organization and management

Greater Boston

LandscapingCrew and materials transportation Daily Schedule OversightClient Acquisition

Bachelor Of Arts, English & Communications, Film Concentration

Film Production Certificate, Cinematography And Film/Video Production

Highschool Diploma