Benjamin Schlink Email & Phone Number

Professional, strategic and results-driven Business Development Professional with over 15+ years’ experience in General Management focused on customer engagement in the highly competitive sectors of wholesale sales into the aged care and hospitality sectors. I have a high level of understanding of the importance of delivering excellent customer service and effective communication to a diverse range of people and pride myself on going ‘over and above’ to exceed expectations. I am recognised as being an individual who operates with professionalism and integrity at all times. With a strong understanding of people, data, marketing and operational excellence, I enjoy the challenge of breaking new boundaries while delivering solid, dependable results for business sustainability and growth. I am recognised as a ‘people person’ who delivers thoughtful and trustworthy customer solutions and I thrive on building strong business relationships to deliver mission-critical results to enhance service delivery and build, and maintain, a strong business reputation and brand for the long term. Customer centric focus Outstanding communication and interpersonal skills – able to build sound business relationships; confident with face-to-face negotiation; professional and successful sales proposal documentation. Business development – able to build trust and rapport quickly and efficiently across diverse audiences to secure sound business outcomes; adept at researching market trends; new business prospecting and building sales pipelines. Outstanding sales ability – solution sales and consultancy approach; strong negotiator able to close the sale; contract negotiation. Highly organised with great time management skills Technical knowledge  Operational excellence – service delivery, maintaining compliance and professional standards.

• 

  General Manager

  Mitcham Trading

  Feb 1998 - Present - Melbourne, Victoria, Australia

  GENERAL MANAGERMitcham Trading | Feb 1998 - present Ongoing business development.  Keeping track of finances and accounting; accounts receivable and payment  Research, analyse and identify opportunities for sales leads. Determine pricing, sales and distribution of products. Strategic planning – planning new initiatives. Perform day-to-day operations including:o Online, phone and face-to-face sales (cold) calls;o Quoting and invoicing;o Customer service enquiries and follow up;o Bookkeeping;o Ordering and inventory management. Sales & marketing – prepare and deliver market appraisals. Basic website maintenance. Ensuring legal and compliance issues are in order.KEY ACHIEVEMENTS:  Built and maintained a solid client base across Australia which has remained loyal over 25 years. Delivered exceptional client service committed to finding and delivering the most appropriate solutions for our clients.  Recognised as a reliable, honest and ethical business partner.

• 

  Mullauna College

  Vce