Benjamin Schmittdiel Email & Phone Number

Rochester, Michigan

Provide high quality supplemental and substitute instructional and classroom management resources for Secondary and Primary schools in various local districts.* Interpret and deliver lesson plans for effective student instruction.* Manage classroom behavior to maintain a positive learning environment.* One to one assistance as needed for students with subject or technology difficulties.* Application of school policies to assure safety and security of students.

Farmington Hills, Mi 48335

Windstream allowed me to develop a breadth of knowledge and experience of all aspects of carrier services that is hard to come by in many other companies. I developed and led technical staff in Michigan that operate, upgrade and expand the optical and IP network and infrastructure, and provide new service for voice, data, and internet customers. Achieved recognized excellence in staff performing all field activity including CPE installation and support of customers, data center facilities, outside cable plant, and switch sites.· Maximized the impact of Field Operations on corporate objectives through positive relationships with Sales, Dispatch, Service Delivery, Service Assurance, Network Management, Provisioning, Training and Engineering groups.· Achieved high reliability in a network that included four major switch and data hubs as well as over 100 smaller locations through preventive and demand maintenance of switch and transport equipment, physical building, power, environmentals, and security.· Obtained high quality services by negotiating with vendors, landlords, carriers and other suppliers to gain mutual benefit. · Initiated an access cost-savings project and managed it to completion for over $1m annualized cost savings in 2016.

Southfield, Mi

At LDMI I was brought in to focus directly on the top 50 revenue-producing and complex services clients, while also forming and leading a staff of Customer Relationship Managers supporting LDMI's next tier clients. In this role we accomplished goals for customer contact, account retention, and new business development.· Won loyalty of LDMI Top 50 corporate clients through direct support of their service implementation and account maintenance needs.· Successfully developed and executed cutover, migration, and implementation plans for new customer services.· Retained complex customers by resolving billing and product feature issues, including approving and applying credits where appropriate.· Advocated customer causes with all levels of corporate management.

Southfield, Mi

MCI was an amazing experience in the making of industry and business history. I developed and led technical staff in the Detroit area that built, operated and expanded the optical and IP networks and infrastructure providing service for voice, data, and internet customers. · Essentially identical to current Windstream position, except saved $3m in this positon.

Southfield, Mi

This portion of my MCI career represented a unique combination in Project Management of a cultural change initiative, as well as developing and delivering training that supported it. I guided and supported the Operations Director for the MI/OH/IN area in a Quality Management initiative. Drove improvement initiatives through training, counsel and support provided to Director andstaff for program implementation and direction. · Established a high level of proficiency in the organization through planning and staging of classes throughout the region to maximize coverage within budget.· Retained cultural change momentum by tracking, analyzing, and reporting on progress being achieved.· Trained line organization in team problem solving techniques, process management, and basic statistical process control.· Accelerated adoption of additional methods by researching and developing new training materials customized for the organization I supported. · Published web and hard copy literature to inform and motivate cultural change.

Communications

Activities and Societies: Horseback riding

Bachelors, Business Management

Activities and Societies: Horseback riding