Benjamin Scott Email & Phone Number

Edwardstown, Sa, Au

Australia

Adelaide, South Australia, Australia

Benefits Payments Team:• Provided primary customer support to internal and external customers at times servicing 30 customers in one day.• Resolved issues efficiently and enhanced customer satisfaction ratings, in line with industry and regulatory standards (eg within APRA and ATO recommendations).• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.• Developed, deployed and enhanced procedures to reduce institutions exposure to fraud.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Took initiative in gathering information and solving problems independently within highly structured corporate environment.

Adelaide, South Australia, Australia

• Worked with underwriters to fix application problems and resolve issues.• On a day-to-day basis, I communicated with brokers, lenders, and Revenue SA to work toward the client(s) receiving their funds.• After three months of displaying outstanding customer service and satisfaction, I was promoted to another roll within a different team (Discharge Settlements Officer).• Reviewed loan files and updated to match current standards.

Sydney, New South Wales, Australia

• Provided direct assistance to Futures Broker's on the floor to assist with client trades and needs.• Input transfer data into Sydney Futures Exchange and manually updated trade confirmations.• Discussions with customers to assess market fluctuations and correct account problems.• Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.

Bachelor'S Degree, Economics

Certificate Iii In Fitness – Sis30315, Health And Physical Education/Fitness

Resilience To Thrive