Benjamin Scott Email & Phone Number

Edwardstown, SA, AU

Australia

Adelaide, South Australia, Australia

• Benefits Payments Team:
• Provided primary customer support to internal and external customers at times servicing 30 customers in one day.
• Resolved issues efficiently and enhanced customer satisfaction ratings, in line with industry and regulatory standards (eg within APRA and ATO recommendations).
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Developed, deployed and enhanced procedures to reduce institutions exposure to fraud.

Adelaide, South Australia, Australia

• Worked with underwriters to fix application problems and resolve issues.
• On a day-to-day basis, I communicated with brokers, lenders, and Revenue SA to work toward the client(s) receiving their funds.
• After three months of displaying outstanding customer service and satisfaction, I was promoted to another roll within a different team (Discharge Settlements Officer).
• Reviewed loan files and updated to match current standards.

Sydney, New South Wales, Australia

• Provided direct assistance to Futures Broker's on the floor to assist with client trades and needs.
• Input transfer data into Sydney Futures Exchange and manually updated trade confirmations.
• Discussions with customers to assess market fluctuations and correct account problems.
• Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.

Bachelor'S Degree, Economics

Certificate Iii In Fitness – Sis30315, Health And Physical Education/Fitness

Resilience To Thrive