Benjamin Scott Email & Phone Number

Halifax, United Kingdom

* Supports the management of aggregate relationship with suppliers to deliver maximum value to Lloyds Banking Group. Currently manages a portfolio of contracts in Operations Sourcing overseeing UK and Operational courier contracts, Records Management services and Transcription Print services.* Works collaboratively with suppliers and stakeholders, to mutually compatible objectives and a shared agenda that delivers value to both parties and ensures strategic alignment. * Full delivery of several cost saving initiatives reducing total cost of ownership on contracts, and process efficiency projects enhancing value for the end-customer.* Fully supported operational teams and suppliers during periods of divestment (most specifically TSB and branch network) ensuring contractual components are in place along with services provided by supplier easing a fluid transition into business-as-usual operation.* Aged debt elimination in complex and siloed business environments.* Influencing and negotiating of contracts during contract renewal and tender. Due diligence implemented to support requirements scoping and key areas of focus for financial benefit at negotiation staging.* Introduction of new supplier risk controls and supplier assurance tool kits, ensuring each supplier meets the standards set out in risk criteria treatment strategies.* Regular and thorough assessment of category spends carried out, migrating non-compliant spend into contracted services forcing greater value for the business with no premium spends.* Continued support to several internal workstreams to aid a variety of tasks internally (risk mitigation and compliance, cost savings, service excellence, governance, inventory, etc).* Leading Service Excellence initiatives to empower our customers giving a valuable service through identifying gaps in service and using supplier innovations and technology to support.* Compliancy Management through correct risk and governance frameworks.

Halifax, United Kingdom

* Contributing management of a portfolio of contracts from a large-scale supplier and/or numerous 3rd party software suppliers (circa £Xm). Contracts are managed in alignment with separate IT projects, supporting the overall company strategy and service model.* Implements due diligence to support contract scoping and/or negotiations to enforce contractual obligations with vendors. Able to manage and monitor all relationships with software suppliers, procurement and internal stakeholders and agree on contracts or SLA performance measurements to drive further value for each contract.* Provision of budgetary risks and opportunities for the software book in Enterprise Platforms. Promulgation of spend across the budget for remaining (critical) software agreements and forecasting FY spend.* Track record in implementing and embedding operating controls and improvement measures.* Challenges suppliers to make sure the company receives the maximum from services and support for the best value.* Provision of supplementary MI to support initiatives and forecasting, supporting decision making around supplier management.* Data integration – combining data residing in different sources and providing users with a unified view of these data as data analysis. Evidenced specifically in software licence usage against actual licence spend.* Provision and maintenance of data held in contracts repository for allocated lines, ensuring all records are up-to-date. Fully utilises LBG's own CMA and Supplier Portal repositories to extract and update key information on third party contracts within IT budgets and portfolio, ensuring renewals and any other activity is anticipated, managed efficiently and all data is coherent, relevant and up-to-date.* Liaises with supplier managers to learn about the contracts renewal cycle and assess the current Contracts Matrix.

Halifax, United Kingdom

* Working in Output Services team for Supplier Management within the IT Business Management team of Lloyds Banking Group Service Delivery division* Contributing supplier relationship manager for print and mail activities together with associated budgets and support functions including call centre.* Management of all in scope third party suppliers of print output services, resource and hardware* Management of the performance of all contracts against contracted terms and conditions, and SLAs* Assist Lead Contract Manager in defining the overall supplier strategy for Service Delivery* Provision of dynamic analyses of business-wide print output to senior stakeholders, acting as a resource identifying areas of large print consumption and trends.* Responsible for ensuring new initiatives and requirements are reviewed against existing contracts to ensure best value for money is obtained* Responsible for owning the relationship with print suppliers as required, to drive a high level of performance and contribution

Halifax, United Kingdom

* Provide robust analysis of business-wide print output to senior stakeholders.* Acting as a resource identifying areas of large print consumption and trends.* Management of third-party supplier incidents, from reporting to resolution.* Management of third-party consumable supplier catalogs and ordering.* Led Project Management of Business Objects build to analyse print output in greater detail. Also testing the build during the development, completing UAT governance and reporting this to the Print Programme Manager and relevant audience.* Development and overall management of intranet site.* Identification of redundant print technology. Used analytical skills and resources available to identify areas not covered in DOI of 2008 where costly ‘legacy’ kit was still in use (at high service and maintenance costs). Launched Project Stealth in 2012 with an objective to drive down the number of colleagues using redundant h-HBOS print kit. Removed 88% of legacy kit, migrating users to existing MFD technology in support of the Managed Print Service.* Management of third-party consumable supplier catalogs and ordering via numerous channels; budgets analysis where needed.* Working with the supplier to provide a solution in all installations, moves and changes.

Halifax, United Kingdom

* Assisted Project Programme Manager in delivery of the 2008 Distributed Output Initiative across major employment sites in HBOS (approx 75,000 employees), significantly reducing the overall print volume and migrating over 70% (or 300m impressions) over to new MFD technology.* Forecasted savings on overall spend to Distributed Output following deployment, including budget saving from terminating photocopier lease, reduction in paper costs and reduction in consumables costs.* Responsible for all governance in the project (ARIAD, RACI, Implementation plan, Status Reports, etc).* Attend meetings with all divisional implentation managers to provide support, where needed.* Assist Implementation Co-ordinator - general duties.* Management of all communications to major employment areas in scope of the project.

Halifax, United Kingdom

* Developing communications material to provide to "Business Champions" in support of implementation of the Distributed Output Initiative.* Engagement with Internal Communications channelling to establish best approach.* Development and maintenance of supporting intranet site for colleague reference during the implementation phase into BAU.* Liasing with Implementation Team to ensure all requirements are met.* Working with supplier to ensure all content is consistent and correct with overall project strategy.

Halifax, United Kingdom

* Implemented initiatives to reduce overall cost of Banking stationery (statements, cards, cheque books, letters, etc) across an overall base of approx 15 million customers.* Interpreted data provided by third-party suppliers in order to report areas of large spending (Gemalto, TNT, Communisis, Royal Mail, and internally HBOS print warehouse).* Lead initiatives to rationalise statement production by customer account activity. Delivered c£2.1m annual saving under Banking statements production, also postage savings.* Thorough examination of the Banking letter portfolio lead to initiatives to reduce specific customer account letters and regrade postage costs for specific letters (saving c£35k p/a).* Lead several initiatives to draw the customer base to alternative delivery channels (Telephone and Internet Banking), reducing stationery.* Led initiatives to reduce chequebook types in production for Bank of Scotland customers.* Re-examination of postage values for declining chequebook demand, advocating Telephone and Internet Banking services, liaising with third-party suppliers.* Led initiatives to reduce the amount of cards in production and postage, liaising with third-party suppliers, including extending expiry dates to reduce annual production and increasing charges to customers that had requested replacement cards more than 3 times in a 12-month period.* Forecast (in anticipation of sign-off) for proposed changes to operations and services. Examples include postage savings in rationalising mailouts for customer statements and postage and production cost forecasting for replacement chequebooks* Regular liaising with Risk and Legal teams in order to progress several projects and initiatives. * Regular engagement with stakeholders to ensure cost-reducing initiatives are implemented correctly and consistently.* Defined IT Change Requests for changes to production to Banking services in support of stationery initiatives.

Halifax, United Kingdom

* Accountable for ensuring all governance standards are upheld by Banking's numerous project teams.* Understanding of all projects within Banking catalog; including function, cost, issues, savings, milestones, etc. by means of weekly reporting.* Identification of any areas within Banking where costs can be reduced (prior to establishment of Cost Assessment and Reduction Team in mid-2007).* Reporting of issues and impeding risks which may affect project and overall Banking budget to senior management.* Retain overall knowledge of Project Lifecycle within HBOS and reporting to relevant areas (e.g. Finance, senior stakeholders, etc.).

Halifax/London, United Kingdom

* Responsible for development of EES' intranet site following rebranding of HBOS' Employee Share Services arm into Employee Equity Solutions.* Visits to London office in order to research content and meet with senior management for review and requirements.* Reporting of any risks and issues to senior stakeholders for support and guidance.* Learning of HBOS' internal intranet publishing suite and understanding subsequent development limitations.

Halifax, United Kingdom

* Act as a resource for all ESS company share plans for participating employees. * Attend regular meetings where telephone and internet enquiries may impact resource across the department. Recommend any potential solutions.* Research and understand new company share plans in order to support front-line colleagues advising scheme participants.* Regular liason with admin teams handling applications and contracts.

Halifax/Leeds/Birmingham, United Kingdom

* Responsible for resolving customer needs and queries based on a variety of Retail Banking products.* Attending various branch retail outlets and acting as supporting staff.* Reviewing customer profile and recommending products and services beneficial to the customer.* Championing HSBC's Alternative Delivery Channels (Internet and Telephone Banking).* Attend regular training seminars in Birmingham ensuring an all-round knowledge of branch roles and basic operations.

Bradford, United Kingdom

* Development of bespoke commercial websites for businesses and organisations across West Yorkshire.* Development of commercial CD-Rom presentations, both regular CDs and Credit-Card CD-Roms.* Meetings with potential clientele showing products and services for sale of develop multimedia solutions based on their requirements and objectives. There were sometimes critical test and development issues dependant on servers and compatibility platforms that had to be backed out of and enhanced before we were in a position to go back to the customer with something we were confident was stable and was in a future state.* Multimedia development using a number of applications from Macromedia including Dreamweaver, Flash, Shockwave and Director.* Experienced in the development of multimedia projects using multimedia packages, Macromedia Dreamweaver, Flash, Director, Photoshop, Cubase, and Reason.SQL and databasing development skills via ASP pages (HTML and WAP).* Training of Internet and basic MS applications at local community centre.* Supply and maintenance of refurbished computers to local community centre.* Maintenance of large mailing list of business, charity and project contacts.

Huddersfield, United Kingdom

* Responsible for collection of redundant computers to be refurbished for resale.* Maintaining inventory of stock, incoming and outgoing.* Rebuilding, upgrading and testing computers to British Safety Standards for resale.* Training job placement candidates and jobseekers to reach City & Guilds qualifications in Industry Standard Software and Hardware Maintenance.