Benjamin Serrano Email & Phone Number

Greater Chicago Area

London, England, GB

Proactively manage a portfolio of Enterprise level clients within the Midwest and West territories using proprietary High Touch modelBuild and nurture strong relationships with key stakeholders from administrators to the C-suite levelFormulated success plans to help facilitate conversations to understand business goals, in addition to forecasting and.

London, England, GB

Proactively manage a portfolio of clients covering ~$8.1M in ARR in our medium touch and high touch model across various professional industries ensuring their success and satisfaction with our cutting-edge email security solutions. Fostered strong relationships with key stakeholders, serving as their primary point of contact for all inquiries, issues, and.

Chicago, Illinois, US

Ramped up a newly formed team focused on servicing clients in the Logistics Service Provider vertical. Scaled integration processes to reduce time to integration and improve ROI by 40%. Provided support for customer success colleagues in the form of technical consultation. Trained and developed team members from new hires to high performing FTEs in 3-5.

Chicago, Illinois, US

As optimization and technology becomes more of a necessity in supply chain, one key piece driving our customers’ business lacked visibility; Brokered Loads. This introduces the birth of Partner Hub, a self-service tool that enables brokers to provide visibility for loads that are contracted to carrier partners/sub-contractors. As a team lead for the.

Chicago, Illinois, US

As a team lead at one of Chicago’s top SaaS companies, technology mixes with the world of supply chain. From the knowledge gained as an operations associate, I’ve successfully enabled a team of associates to create and execute with onboarding, compliance, and internal project plans. Continued collaboration with internal teams to align on and create best.

Chicago, Illinois, US

As an operations associate at one of Chicago’s top SaaS companies, technology mixes with the world of supply chain. I’ve gotten to experience first hand, the possibilities of integrating with hundreds of the nation’s biggest and smallest carriers to provide our customer’s supply chain visibility needs. Working directly with API, FTP, SFTP, and various.

Roselle, IL, US

As a customer service, import service representative, I've learned many skills and industry knowledge within logistics and supply chain. Current responsibilities include, but are not limited to:-Responsible for various intermediaries during the importation of goods for ocean FCL, LCL, and Air Freight-Derived and implemented standardized processes to ensure.