Benjamin Serrano Email & Phone Number

Greater Chicago Area

London, England, Gb

Proactively manage a portfolio of Enterprise level clients within the Midwest and West territories using proprietary High Touch modelBuild and nurture strong relationships with key stakeholders from administrators to the C-suite levelFormulated success plans to help facilitate conversations to understand business goals, in addition to forecasting and mitigating any potential churn or down sell riskCollaborate with sales and product teams to align customer needs with solutionsConduct regular business reviews to track progress and identify growth opportunities

London, England, Gb

Proactively manage a portfolio of clients covering ~$8.1M in ARR in our medium touch and high touch model across various professional industries ensuring their success and satisfaction with our cutting-edge email security solutions. Fostered strong relationships with key stakeholders, serving as their primary point of contact for all inquiries, issues, and escalations. Formulated success plans to help facilitate conversations to understand business goals, in addition to forecasting and mitigating any potential churn or down sell risk.Conducted regular check-ins and QBRs to assess client satisfaction, gather feedback, and identify opportunities for product optimization and upselling. Collaborated cross-functionally with sales, product, and support teams to advocate for client needs and drive continuous improvement initiatives.

Chicago, Illinois, Us

Ramped up a newly formed team focused on servicing clients in the Logistics Service Provider vertical. Scaled integration processes to reduce time to integration and improve ROI by 40%. Provided support for customer success colleagues in the form of technical consultation. Trained and developed team members from new hires to high performing FTEs in 3-5 months. Collaborated with mid-level and executive level leaders to generate new innovative processes to improve operational efficiency.

Chicago, Illinois, Us

As optimization and technology becomes more of a necessity in supply chain, one key piece driving our customers’ business lacked visibility; Brokered Loads. This introduces the birth of Partner Hub, a self-service tool that enables brokers to provide visibility for loads that are contracted to carrier partners/sub-contractors. As a team lead for the Partner Hub team, working cross functionally with sales, product, C-Suite executives, and carrier operations is a common responsibility. To ensure momentous growth of this tool, actively creating quarterly OKRs, process documentation, and expansion to LATAM and EU to cover all regions of our core product.

Chicago, Illinois, Us

As a team lead at one of Chicago’s top SaaS companies, technology mixes with the world of supply chain. From the knowledge gained as an operations associate, I’ve successfully enabled a team of associates to create and execute with onboarding, compliance, and internal project plans. Continued collaboration with internal teams to align on and create best practices for onboarding and compliance. In addition to enablement of my direct reports, motivating my team to achieve quarterly OKRs and KPIs in creative ways to promote career growth.

Chicago, Illinois, Us

As an operations associate at one of Chicago’s top SaaS companies, technology mixes with the world of supply chain. I’ve gotten to experience first hand, the possibilities of integrating with hundreds of the nation’s biggest and smallest carriers to provide our customer’s supply chain visibility needs. Working directly with API, FTP, SFTP, and various other automated integrations to optimize customer load visibility. Managing work load within SalesForce to exceed quarterly OKRs as well as outside projects and strategic initiatives. Active cross collaboration with product support, customer success, sales, and marketing to fulfill the needs of our customers.

Roselle, Il, Us

As a customer service, import service representative, I've learned many skills and industry knowledge within logistics and supply chain. Current responsibilities include, but are not limited to:-Responsible for various intermediaries during the importation of goods for ocean FCL, LCL, and Air Freight-Derived and implemented standardized processes to ensure optimal operating efficiency within company-Manage daily reports to ensure proper forecasting on a PO / SKU item level-Possesses Cargowise certified operator certification-Analysis of inbound freight from origins such as China, Hong Kong, Germany, etc.-Conduct cross training, on-boarding of new employees, and generate SOPs for optimal operational performance