Benjamin Serres Email & Phone Number

• Pilot in command of scenic tours and part 91 flights. Conduct pre-flight, passenger briefing, and hand fly tours in a challenging weather and terrain environment while providing excellent passenger experience.• Improved flight and business operations & processes• Designed and implemented innovative marketing materials

Transitioning to commercial piloting after 15 years in Software Development. While having been a private pilot since 2007 and owning my own aircraft I decided to take this time to complete my Commercial certificate (SEL and MEL) and I've built an additional 300+ hours. Actively building more time and seeking SIC/First Officer roles.

Chicago, Illinois, Us

Researched, designed, and managed the implementation of new features across the Campendium and Roadtrippers iOS, Web and Android apps. Managed the design and greenfield launch of our Android app.

Philadelphia, Pa, Us

Led a team of technical product delivery professionals responsible for delivering the roadmaps of a variety of services including the platforms powering the Emmy awarded voice remote, machine learning for content discovery, metadata management, etc. I was responsible for complex programs spanning the Comcast family of companies which contributed to the XClass TV in the US & Sky Glass TV in the UK. I worked across a global team of fellow product, business, and engineering teams to build new products in the most efficient manner possible using a highly adaptable Agile approach. I enjoy driving teams forward as well as coaching other team members in continuous improvement.

Product manager of the SlingStudio video production and live streaming platform. I worked with Design, Engineering, Business Development, and Marketing teams to manage roadmaps, execution, and market research for a completely new mobile app and accompanying hardware based product. I also managed various B2B relationships related to technical integrations.• Created requirements and worked with remote engineering teams to architect solutions and drive development on desktop, iOS, and Android applications. • Responsible for development of Adobe Premiere and Apple Final Cut plugins as well as live streaming integrations and associated B2B partnerships.• Lead various user research activities and was responsible for managing user experience studies. • Performed market and competitive analyses to make informed decisions. Worked closely with marketing to ensure initiative aligned with target users and product launch.• Researched and planned various integrations with editing suites, IoT platforms, video conferencing, audio solutions, etc.

New York, Ny, Us

Web development consultant in large healthcare modernization project. Worked with client teams to implement tools and processes to improve efficiency from product definition through development. Also led journey mapping exercises and user experience testing for on-boarding and account management related experiences.

Philadelphia, Pa, Us

Worked with developers, designers, and product team to lead the completion of new features on the modern Xfinity X1 Platform including:● X1 Voice Control Remote● Auto-extend for sporting events● In Game Highlights● Content Search & Discovery Prioritized product features/stories alongside back-end platform improvements to produce pleasant user experiences with innovative features and performance. Analyzed data to make informed decisions. Worked with partner teams (design, marketing, finance, legal, etc), stakeholders, and executives.Helped teams improve efficiency by implementing Kanban or Scrum practices, easier to use tools, hosting Scrum ceremonies, and encouraging use of open source tools and automation.

Worked with government and contract leaders to implement Agile processes for use in development of software tools and resources for electronic health records. I accomplished this by:● Coaching teams to setup and prioritize clean backlogs.● Write well defined user stories with tests.● Host effective Scrum ceremonies. ● Working with subject matter experts (healthcare professionals) to translate needs into technical requirements.Managed 5 team members and was responsible for team building, task assignments, personnel issues and training.

Alexandria, Virginia, Us

Worked with clients in the bio-technology space on a variety of software development and implementation projects including a web application to manage orders of protective custody for county sheriffs to selection/implementation of forensic laboratory management systems. ● Led the design and implementation of client web applications by holding design sprints with customers, creating/maintaining product backlog, working day to day with developers and designers, etc.● Worked on forensic lab software and related process implementations for both state crime laboratories and international crime laboratories in the middle east.● Worked with business development to interpret needs and design services to meet client needs specifically in the public safety and mass fatality response fields. ● Led teams using Scrum methods for both software development projects and in general business.● Assisted in financial planning and forecasting to help secure bank funding.

Washington, Dc, Us

Managed scope, schedule, budget, and customer interactions for several high end architecture projects. Helped the business to develop new processes and procedures.

Annapolis, Md, Us

Served as the product manager and subject matter expert on several areas of a SaaS product for the business aviation community. I managed product backlogs and priorities for services related to aircraft weight & balance/performance calculations as well as the proprietary financial management system used by the business unit for subscription billing and usage of satellite voice/data services. Worked with development teams in an Agile environment as well as external stakeholders and executives.

● Designed and implemented standardized flight training program securing new flight school students.● Oversaw FBO front desk operations, training of new staff, and development of policies and procedures.● Prepared new promotional materials and presentations in an effort to create a new, uniform, and branded image.● Negotiated contract fuel arrangements and airline fueling agreements.● Processed purchase orders, track accounts receivable and payable, approve payments, and invoice clients.

● Marketed flight school activities and classes.● Assisted flight school students and aircraft renters in scheduling.● Prepared daily and monthly reports as well as customer statements.

Bachelors, Business Administration - Project Management

Associates, Pilot'S License