Benjamin Shafer Email & Phone Number

Hartford, Connecticut, Us

Hartford, Connecticut, Us

,, Ct, Us

Working in a heavily virtualized environment utilizing VMWare for all production servers and VMWare Horizon with Wyse thin clients for all Windows 7 desktops. I was responsible for all Horizon research and deployment along with dozens of Windows 2003 to 2008+ migrations. I am also responsible for all application deployments big and small and have a good understanding for TCP/IP.

Accomplished Level II IT Desktop Support Specialist working in a Hedge Fun Environment.Experience: George Weiss Associates, Hartford, CT. 6/2010-4/2013• Provided customer focused workstation debugging by phone support, personal hands-on support, and by utilizing Bomgar software for our remote users.• Monitored Active Batch automated jobs and used trained skills to evaluate and fix the issue or escalate to the appropriate personnel.• Provided IPhone\Blackberry software and hardware support• Provided Citrix Xenapp support by utilizing the Citrix Management Console.• Monitored FTP Trade File process and worked with 3rd party clients to resolve any issues.• Utilized Active Directory to manage distribution groups, user accounts, and Workstation OU’s.• Utilized “Applications Manager 10” to monitor production servers and fix or escalate as needed. • Provided desktop printer hardware and software support.• Experience in setting up Avaya/Nortel IP Phones and provided support for hardware related issues.- Desktop Build Management:• Performed both Windows XP/7 builds and provided post deployment support.• Deployed 150+ Windows 7 Builds (WIM images) as part of a company-wide upgrade from Windows XP to Windows 7.- Vendor Relations:• Provided Requisitions and created PO’s for all departments using Erequester. • Monitored hardware inventory and made orders as needed.