Benjamin Shaw Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Seasoned professional in digital storytelling, current product known as 'operational excellence', which aligns key productivity indicator calculations with global operations counterparts and turn raw data into decision enabled storytelling. My expertise spans designing intuitive reporting front-end experiences using advanced tools such as Power BI, Kibana BAM, Microstrategy, Salesforce Service Cloud, and Qualtrics.Specialty in analyzing the Lower Funnel processes (from Basket Capture to Payments, Order Creation, Order Allocation, Shipment, and Return/Exchange) to uncover and narrate consumer experience disruptions. This includes detailing cancellations, shipment irregularities, and returns to provide a comprehensive view of the journey from demand top-line growth to net sales.Primary responsibilities include publishing digital analytics stories using SQL-embedded direct query Power BI from Databricks Quantum. This enables real-time, data-driven insights that drive operational excellence and the subsequent strategic decision-making.

Portland, Oregon, United States

Global Digital Product Team leader, driving Operational Excellence among Global Digital Operations teams.Consolidated content build and present for Ops Excellence bi-weekly end-to-end consumer experience update for Operations and senior leadership team concerning Profitability, E2E consumer experience journey, KPI’s and Major disruptions.Net Promoter Score (Qualtrics) Topic/Episode tracking and analysis.North America Cancellation by market and channel rolling retrospective 2018 – current & weekly Late Cancellations (DistrobutionCenter/ShipFromStore) deep dive for US Market.Analytics ad-hoc support for lower funnel operations data, throughout Global Digital Products organization.

Portland, Oregon, United States

Global Digital Product Team member with a focus on Operational Excellence.Ops Excellence bi-weekly end-to-end consumer experience update to Global leadership team concerning Profitability, Global KPI consolidation and Major disruptions.NPS (Medallia/Qualtrics) Customer facing Topic/Episode tracking and analysis.US Cancellation rolling retrospective 2018 – current & weekly Late Cancellations (DC/SfS).Cross Collaborative projects include US Market Digital teams: Platform Operations, Post Order Operations, Campaign Operations and Digital Planning.

Portland, Oregon, United States

8 month Short Term Assignment to support US market Platform Operations-KPI collection and consolidated communication. including promotion retrospective and payment upper funnel KPI reporting-Build tailored 'Consumer Experience Disruption', 'Post Order Experience' and 'Global Payment Disruption' view to support Operation teams using Detractor Net Promoter Score Consumer feedback via Qualtrics

Portland, Oregon, United States

Collaborate with Retail Operations, Retail Loss Prevention, Retail Accounting and Retail Merchandising to implement inventory control programs to reduce shrink-related loss.Analyze and document Inventory Control processes and procedures. Recommend, implement and document improvements where appropriate.Schedule and oversee Physical Inventory events for 130+ retail locations in North America. RGIS counting service ongoing negotiation and coordination.Lead conference call monthly guiding Physical Inventory process training North America.Analyze and reconcile store physical inventory results aimed at identifying inventory shrink issues and trends; provide reporting and recommendations to field management.Weekly NA Freight Expense analysis and reclass.Physical Inventory general ledger accrual and reclass preparation.Provide transactional accuracy support to all North America retail staff.Assist in the training and the coordinating of activities of entry-level Retail Inventory Control Analysts.

Portland, Oregon, United States

As a part of the Retail Finance and Accounting team, responsible for all cycle counts and physical inventories for 70+ North American retail locations.Provide daily weekly and monthly analysis of inventory transactions within the NA Retail supply chain.Invoice/PO/Receipt reconciliation and tracking for NA Retail.Additional store process best practice training and Loss Prevention support on adhoc basis.

Bend, Oregon

Manage and supervise a team of 12 employees in a $3.1M sales store. Manage incoming and outgoing freight movement, including all other back of house operations on a day-to-day basis. Act as store manager in absence of SM and ASM, including all duties needed to run sales floor effectively while providing excellent customer service and team leadership. Successfully bolster relationships with companies by providing activities in the community to generate business and product awareness. Example: given the opportunity to speak to intro to business course at Central Oregon Community College to describe application of business course work to real life work in business, talk about Columbia Sportswear as company and display products/technology.

Bs, Agriculture - Animal Science

Activities and Societies: Associated Students, Inc - Poly Escapes

Biology/ Chemistry

Activities and Societies: Resident Advisor 2004-2005

Education record