Benjamin Shekar Email & Phone Number

Bangalore

• Support.com is changing the way that people solve their technology problems ― wireless network set-up/security/ synchronization, virus/malware removal, software set-up/support, device troubleshooting, user.
• Commandcenter is solely responsible in achieving Line adherence and Service level and we are the direct POC for the Clients.
• Responsible in sending out Stats updates to the operation as well client Interval/Hourly basis
• Provide updates to the operations with regards to the Line adherence of each tenant to ensure we achieve LA every Interval.
• Provide updates with regards to the Service level based tenants
• Train new hires and provide day- day responsibilities to every other analysts on duty

Bangaon Area, India

> Completely responsible in Monitoring Tickets for Sales and Delivery Tenants.> Partners include AOL, Comcast, Norton Live and Staples> Provide detail summary to the vice president wrt the Service Level and Outages.> Handling a Manila team.> Assisting the real time team when required in taking real time decisions on Occupancy and meeting Service level.

Bangaon Area, India

> Completely responsible for Scheduling.> Creating and running Shift bids, mid shift bids, Vacation bidding etc.> Handling a RTA team.> Assisting the real time team when required in taking real time decisions on Occupancy and meeting Service level.> Responsible for the payments of the employees in Canada. Commendable record in managing accurate Payroll.