● Directing a Federally Qualified Health Center (FQHC) to meet Health Resource Service Administration (HRSA) guidelines to fulfill the requirements of the awarded financial grant. ● Author/update policies and procedures for the organization to meet the requirements of the governing body and grant partners.● Successfully completed Uniform Data Service (UDS) reporting for the previous six years, completed two successful operational site visits and met North Carolina public health audits.● Supervision of Advanced Practice Providers, clinic staff and registration staff while maintaining consistent staffing levels.● Controlled various project management activities which included the negotiation and implementation of a new electronic medical records system, large scale testing and vaccination site management, and working with local entities to establish emergency relief efforts.● Oversee customer service aspects for the clinic and health department which includes handling difficult situations in a timely manner, negotiating win-win outcomes, when possible, for the organization and its consumers, and providing ample opportunity for staff to have a sense of ownership.● Collaboration with management team and the health director with setting budgets, managing grants and P&L.● Responsibilities as the Assistant Health Director for Wilkes County pertaining to public health, community education and environmental health.

● Oversight of a home healthcare service office providing skilled nursing care and home health aide care to a three-county area.● Accountable for operational efficiency, quality of patient care, regulatory compliance, support of business development and patient base growth, achievement of key performance indicators and people management/development.● Crafting short/long range planning initiatives to include financial viability, staffing/succession, quality management and compliance.● Executed a growth plan that resulted in 25% census growth in the first year, doubled revenue and increased patient satisfaction scores by 25%.● Supervised approximately six office personnel and 150 RN’s, LPN’s, CNA’s and personal care staff.● Monitoring and confirming credentialing for all clinical staff, maintaining training records and complying with state agencies.

● Controlled scheduling of clinical personnel with clients consisting of skilled nursing care and home health aide care to a three-county area.● Carried out marketing events, public presentations and maintained close contact with local medical facilities to build a patient portfolio.● Participated in hiring events to recruit nursing and home health aide staff.● Supervised the onboarding process for new field employees, processed payroll and conducted performance reviews.● Execution of service contracts with clients, assisted with insurance eligibility inquiries and managed billing.

● Marketing/outreach for a new satellite campus to establish course offerings for high school and adult students, and training opportunities for local businesses.● Developed and presented career service workshops to the community to enhance job skills. ● Oversaw grant reporting for a Golden Leaf Foundation grant that supported the outreach position duties.● Maintained a consistent presence in the community and served on the board of directors for the Yadkin Valley United Fund and The Yadkin Valley Chamber of Commerce.● Facilitated recruiting activities and academic advising in conjunction with student services build and increase enrollment.

● Served in multiple roles within the social service agency; case manager, adult protective services, child protective services, foster care social worker and adult home specialist.● Oversaw a large caseload of clients in the Community Alternatives Program in which a budget was monitored and various services were arranged and supervised.● Received reports pertaining to adults and children that involved investigations in high stress situations and authored reports on findings.● Prepared court reports, care plans that helped families toward reunification and testified in court proceedings.● Monitored the adult care homes within the county, investigated reports of issues in the facility, crafted reports pertaining to the investigation and submitted to state authorities, and assisted the state with audits and surveys.

Assistant to the Executive Director, A/P & A/R, Coordinator for Emergency Response System program, Coordinator for the Healthy Meal Options program, Services coordination

Departmental efficiency, Quality reports, Delegation of work assignments, Process improvement, Coaching and directing of employees, Hiring and Terminations