Benjamin Simba Email & Phone Number

Bedford, NS, CA

Halifax, Nova Scotia, Canada

- Assessing customer impact and financials resulting from operational risk events- Providing key stakeholders insights based backed up by real-time data- Collaborating with Data Analysis and Insights to produce queries to support the business objectives regarding operational risk management

Halifax, Nova Scotia, Canada

- Support the Transitional Team Manager with daily management of virtual huddles and activities of new hires- Assess personal development of new hires through call listening and peer coaching sessions- Produce reports for new hires practicum to facilitate transition in their respective permanent teams

Halifax, Canada Area

- Facilitated Huddles for call adherence reviews as a compliance officer and peer coaching for new hires- Improved pending files by supporting team members and increasing accountability- Performed at Quality Exceptional (QE) for Fiscal year 2020 with the lowest wrap up time in the team

Halifax, Nova Scotia, Canada

- Reviewed client’s travel insurance policies and produced administrative/logistical maintenance of case files requirements on behalf of 5 different underwriters - Liaised with medical consultants, providers and third parties in coordinating patients benefits and in implementing cost containment steps- Monitored hospitalized patient’s care and updated case.

Halifax, Canada Area

- Produced advanced technical reports for failure analysis of equipment/ installation and implemented warranty policies in favor of both customers and distributors or manufactures- Performed periodical preventive/corrective and predictive titration checks in monitoring chemical dispensing equipment in the food process industry- Provided technical service.

Kinshasa, Democratic Republic Of Congo

• Produced accurate oral and written technical reports for engineering and general maintenance activities or other documents with practical suggestions to the service manager
• Implemented plans/programs for the preventive/corrective maintenance for equipment and monitored the consumables, users and expenses for each equipment
• Coordinated outside contractors in ensuring quality of subcontracted technical service for cars, power generators and other equipment in the banking industry
• Supervised occasional/periodic commissioning of equipment and prepared training documentation for users

Kinshasa, Democratic Republic Of Congo

• Upgraded database of maintenance information and inventory of equipment in producing recommendations based on failure analysis and root cause of equipment breakdown
• Maximized maintenance services and equipment reliability in providing technical services based on process improvement and reduced the waiting time of jobs in progress
• Participated and conducted engineering studies of mechanical systems in installing modern locks, restoring banks vaults and other mechanisms in the banking area
• Provided technical support/service for all banking equipment designated for internal maintenance

Master Of Business Administration - Mba, Business Analytics Leadership

Chartered Insurance Professional (Cip), Insurance

Bachelor'S Degree, Education - Mechanical Engineering