Benjamin Simmons Email & Phone Number

Halifax, GB

Greater Manchester, England, United Kingdom

Manchester, England, United Kingdom

• Manage a team of systems administrators, prioritising and allocating workload and mentoring and developing their careers and skillsets
• Lead studio and corporate IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of IT systems to determine cost and productivity levels, and make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software

Leeds, England, United Kingdom

• Key responsibilities:
• Lead IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Troubleshoot hardware and software issues related to internal IT

Bradford, United Kingdom

• Maintain high quality information regarding compliance with regulatory and legislative requirements.
• Manipulating spreadsheets and collating management information in relation to compliance outcomes and supporting the timely preparation of reports that provide assurance to the Board and Risk Committee.
• Extracting information for analysis and review to drive insight and change within the wider business
• Contribute to the preparation and compiling and storage of data on behalf of the team
• Assisting in carrying out oversight processes which ensure our network and clients are acting compliantly.
• Managing the workflow and approval process for marketing compliance (financial promotions)

Crossflatts

• Worked with internal and external stakeholders including Legal, Complaints, Finance, Underwriting, Debt Collection, Third Party Solicitors and Customers
• Effectively processed admin activities such as updating customer details, sending redemption statements, closing mortgage accounts, removing charges from the land registry and liaising with Finance to apply.
• Working to set service levels while handling customer queries and the processing of information to internal teams.
• Took over as Team Leader for three weeks and continued to develop and support with non-standard processes afterwards.
• Drove process change for two frontline processes to help better the customer journey

Crossflatts

• Provided frontline support for customers and colleagues as a telephony agent, keeping high levels of customer service while remaining within our processes.
• Shown proactivity by attending two separate colleague forums to reflect and feedback on different areas of the role.
• Spent three months with our Account Management team learning a new role and process in a short space of time.
• Provided training support to new colleagues in their development centre.