Chief Digital Officer
CurrentSpearheaded the strategic re-platforming of Banner Solutions' eCommerce offering, delivering $5M (+11%) increase in online sales within the first year of implementation.Championed a culture of innovation within the organization, fostering collaboration and creativity among team members, resulting in the successful launch of many new digital products/services.Implemented data-driven decision-making processes across the eCommerce and IT departments, leveraging analytics to identify customer preferences and, ultimately leading to a 10% increase in customer self-service.Led negotiations and partnerships with key technology vendors and stakeholders, driving cost savings while ensuring the delivery of high-quality digital solutions on time and within budget.Established and monitored KPIs to track the performance and effectiveness of digital initiatives, providing regular updates and insights to the executive team to support strategic decision-making.Mentored and developed a high-performing team of digital and IT professionals, fostering a culture of continuous learning and professional growth, with exceptional employee satisfaction and retention rates.Played a pivotal role in developing and executing Banner Solutions' digital roadmap, aligning digital initiatives with overall business objectives and driving sustainable growth in revenue and substantial increases in internal efficiency.
