Benjamin Steele Email & Phone Number

West Haven, Ct, Us

Washington, Dc, Us

Responsibilities include● Providing tier 2 IT support to the US Department of Veterans Affairs● Reading and analyzing security vulnerability reports● Utilizing VA patching software and PowerShell scripts to patch security vulnerabilities● Updating Tier 1, 2, 3, 4 applications to VA standards● Updating drivers and the BIOS on laptops to VA standards. ● Coordinating with other IT teams across the VA to make sure security updates get applied and vulnerabilities get patched● Working on and closing IT tickets in ServiceNow

Minneapolis, Mn, Us

Responsibilities Include: ● Providing Tier 2 IT support ● Resolving tickets escalated from Tier 1 support● Managing the lifecycle of computers and mobile devices● Coordinating with users and vendors for the repair of damaged computers● Imaging and deploying computers to users● Supporting end users who are remote and on site

Seattle, Wa, Us

Responsibilities Include:● Responding to and resolving technical problems with workstations● Reading and analyzing error logs to troubleshoot robots ● Repairing and maintaining robots● Keeping the robotic floor free of obstructions and faulted robots● Clearing jams in workstations and the conveyor belts● Scanning misplaced items back into inventory

Milford, Ct, Us

Responsibilities Include:● Answering and resolving daily calls to the help desk● Providing 24/7 support to the help desk and the systems administrator● Monitoring the help desk ticketing system for requests and following up with the user for additional information/troubleshooting● Overseeing the upgrade of all company workstations from Windows 7 to Windows 10● On-boarding and off-boarding of users and their accounts● Managing and responding to alerts from Crowdstrike Anti-VirusAccomplishments:● Designed and implemented a custom Windows imaging solution for desktop and laptop hardware utilizing PowerShell scripts and Clonezilla● Implementation of USMT to migrate user profiles● Trained and mentored all junior staff in all proper policies and procedures

Derby, Ct, Us

Responsibilities include ● Providing tier 1 and tier 2 support to 1,000+ users● Supporting over 20 remote offices and campus extensions● Maintain, repair and inventory of 1,200 desktop computers and over 400 printers● Maintaining Microsoft OneNote documentation that is shared across all members of the IT staff● Maintaining an accurate list of all devices recycled for CT State compliance and HIPAAAccomplishments● Built and maintained relationships with doctors and medical clinics● Designed and implemented a custom imaging solution for computers utilizing slipstreamed Windows updates● Trained and mentored all junior staff in all proper policies and procedures