Benjamin Stepp Email & Phone Number

Forecasting - Gather and evaluate contact center data to forecast trends - Channel-specific volume and average handle times - Provide reporting and guidance where neededScheduling - Created and maintained scheduling for contact center agents - Provided guidance on needed shifts for recruiting

Recruiting•Use Facebook’s advertising platform to place recruiting ads on Facebook, Instagram, and various websites•Write copy, create images, and target audiences for recruiting ads•Create detailed analytics reports to inform future targeting/budget decisionsSocial Media•Represent JCPenney on Facebook and Twitter via Sprinklr•Deal with customer requests and complaints through social mediaChat•Represent JCPenney on site’s chat feature•Deal with customer requests and complaints

Westerville, Oh

• Writer and Copy Editor for The Buckeye Journal (over 43,000 readers)o Conducted interviews for articleso 8 full-page articles writteno 11 more articles proofread and edited• Manage social media accounts (Facebook and Twitter) for clients and associateso Graphic designo Writingo Strategyo Facebook ad campaigns (strategy, budgeting, analysis)o Execution• El Vaquero• Grandview Aesthetic Center• Jiva Medical Spa• Jones Topsoil• Wilson’s Garden Center• Minka’s Furs• Advantage Media & Digital• Digital media buyingo Centro DSPo Strategyo Execution• Reconcile invoices for media buyso SmartPlus• Assist with shooting television commercials and long-form online ads, and recording radio spots

Columbus, Ohio Area

• Owned the gathering, approval and moderation of social media content for one of the leading paint companies in the world• Managed online communities on social channels including Facebook, Twitter, Google+, YouTube, Houzz, Instagram, and Pinterest• Proofread internal and external communications• Wrote and reviewed copy for social channels• Found relevant online articles, etc. to share on clients’ social media• Developed a full social media strategy for a campaign for one the leading QSRs over the course of an intern projecto Presented work to executive leadership• Summarized and reported on industry trends• Assisted in the creation of client-facing trend reports• Conducted competitor research

Columbus, Ohio Area

• Article author and copy editor for Buckeye Journal (over 43,000 readers) o 2 full-page articles written for Winter 2014 issue o 6 articles proofread and edited• Managed social media accounts (Facebook and Twitter) for clients and associates o El Vaquero OH o Minka’s Furs o Advantage Media• Developed new company website via Wix o Copy o Site layout o Page layout• Reconciled invoices for media buys o SmartPlus

• Wrote and edited layout and content of website in WordPress• Maintained, updated, and created social media events and content using media platforms such as Facebook, Twitter, Google+, and LinkedIn• Assisted in development of marketing strategies and event planning• Assisted with the operation of events• Photographed events for social media updates• Sought out and asked potential donors for donations for events

Cashier, customer services, food preparation, inventory (including ordering and receiving shipments)

Bachelor Of Science (Bs), Strategic Communication

Activities and Societies: Phi Sigma Theta National Honor Society

Education record