Operations Management: Oversaw operations for the $ 8 million revenue-generating quick service restaurant, providing on-call leadership for the front of the house, kitchen, catering, and delivery teams. Leadership: Enabled exceptional collaboration between cross-functional colleagues, by establishing a safe, and productive environment, fueled by open communication and intentional relationship building. Leadership Development: Developed personalized leadership development plans for Team Leaders based on Myers Briggs, Strength finders, and various leadership-focused literature. Project Management: managed in-house projects, project logistics, cost negotiations, and liaising between contractors, subcontractors, vendors, and suppliers to drive on-time and under-budget restaurant improvements.Problem Solving: Authored implementation plans, and SOPs for technical troubleshooting, responding to operational crises, and rapidly delegating workflow to increase productivity whilst increasing morale in stressful situations. Change Management: Developed a change management system to prepare a workforce of 100+ staff to navigate constant organizational modifications which enabled an increase in team confidence and overall competency.

Patient Success: Collaborated with nurses and psychiatrists to strategize on and develop patient therapies and recovery programs to insure quality treatment and care. Process improvement: Streamlined the daily administrative operations, creating and implementing an operational checklist utilized by multiple departments to reduce the timeframe for completing daily tasks and minimizing steps missed or mistakes made.Insurance Negotiation: Advocated on behalf of the patient to ensure maximum insurance coverage and minimizing out of pocket costs for acute mental health patients.

Content Copywriting: Created monthly newsletters read by thousands across the world. Collaborated with colleagues and leadership to gather essential information to populate letters.Event Planning: Planned and executed surf competitions for high-profile clients (such as WSL, RVCA, and Billabong) hosted meetings to discuss competition logistics, lead event setup, and managed volunteers to facilitate the events.Philanthropy: Solicited donations by means of emails, and phone calls to existing donors, cultivating new partnerships with surf companies and religious organizations with shared values of ocean conservation, and serving underprivileged youth.