Benjamin Swee Email & Phone Number

Singapore, Singapore

Singapore

Singapore, Singapore

Experienced eCommerce consultant specializing in brand expansion, from hiring to business setup. Digital lead for a major homeware distributor, optimizing websites and enhancing user experience. Provided valuable insights for APAC, LATAM, and MENA regions. Successfully managed marketplace launches and collaborated with clients on business plans, analytics, and risk assessments. Led performance analysis and identified improvements.

Singapore

Responsible for managing the online operations of the Samsung Employee Purchase Program (EPP) eStore. This involves coordinating with regional teams to ensure the website runs smoothly, overseeing marketing campaigns and product launches, analyzing campaign performance, and suggesting improvements for better ROI. I also handle requirements gathering, feature deployment, creative asset management, marketplace insights (Lazada, Shopee), financial monitoring, billing accuracy, and internal resource allocation. Additionally, I take on additional projects as required to support aCommerce.

Singapore

Led the eStore product category setup for nübox and Newstead online Brand.com, optimizing visibility and user experience. Coordinated Omni-Channel operations and implemented customer-centric initiatives, improving satisfaction. Mitigated risks in fraudulent order processes and ensured seamless product launches. Collaborated with Marketing for events and worked with industry stakeholders for accurate information during product launches.

As the overseer of product content on Hachi.tech, I manage a team to ensure efficient product uploads. I utilize Business Intelligence tools like Emarsys to create and send EDMs, implement automation programs, and strategically target customers based on spending history, EDM click-through rates, and website behaviors. I coordinate with the Membership team for healthy membership growth and message alignment. Additionally, I create automated lifecycle marketing programs, collaborate with vendors for A/B testing, and design "Shop-in-Shop" experiences for vendors.

I oversaw product content and marketing campaigns on Hachi.tech, ensuring accurate descriptions and engaging materials. I aligned online efforts with business goals, managed efficient product uploads, and utilized tools like Emarsys and Google Analytics for customer insights. I coordinated with the Membership team, implemented lifecycle marketing programs, and integrated with vendors for A/B tests and "Shop-in-Shop" pages. Additionally, I conducted User Acceptance Testing (UAT) to ensure smooth website implementation.

I manage the uploading of product content onto the website and work closely with strategic brand partners to update and maintain the microsite. I monitor the success of products, test and troubleshoot website changes, and lead a data entry team in uploading product data.

Singapore

I focused on website design and SEO implementation to boost visibility. I utilized affiliated links and detailed service pages to raise awareness of RasaCare services. Additionally, I proposed and executed a digital marketing strategy involving copywriting, medical website advertising, and ad-hoc responsibilities like graphic design, customer service, and IT support.

Singapore

I managed guest needs and complaints, ensuring their satisfaction. I maintained comprehensive knowledge of daily activities and menu offerings, upsold services to guests, and documented any complaints received. I accommodated special requests and efficiently utilized the POS terminal to process customer orders.

Singapore

I generated a report for Suki Corporation's franchise, Ishimura, based on surveys, interviews, and site visits conducted, with the aim of boosting sales and enhancing the franchise's image.

Bachelor Of Applied Science (B.A.Sc.), Hospitality Administration/Management

Diploma In Infocomm, Business Information Systems