Benjamin Norton Email & Phone Number

Los Angeles Metropolitan Area

San Francisco Bay Area

Acquired April 2020

San Francisco Bay Area

First manager hired at a tech enabled home services start up with oversight of service delivery and quality, cost control, profitability, safety compliance, and creation and implementation of policies and procedures. Responsible for over 5000 customers from Los Angeles to Sacramento and more than 600 service visits per day, 100+ Vehicle Fleet, and $500,000+ in tools and equipment. Directed all levels of employee management, including new recruits and hires, safety, training, development, and performance management for 100+ employees and 17 supervisors.

Campbell, Ca

Manager with responsibility for delivering quantitative and qualitative results necessary to achieve strategic goals and objectives of the organization through a balance scorecard and bottom line approach by monitoring key cost and financial factors, ensuring client satisfaction, providing for appropriate shift staffing, including hiring and ongoing staff development, by ensuring that facility safety and equipment needs are met and maintained, by improving and implementing internal processes and procedures, and by supporting change management and project management initiatives. Responsible for multiple specialty departments and 100+ staff (doctors, technicians, client service coordinators, inventory control specialist, and sterile resource technicians) operating in a 24/7 environment.

San Jose, Ca

Manager with oversight of financial planning, sales growth, cost control, profitability, safety compliance, and implementation of policies and procedures in all departments. Responsible for $10 to $17 million in annual revenue, $1.9 to $5 million in accounts receivable, a seventy Vehicle Fleet, and $400,000 in inventory. Direct all levels of employee management, including new recruits and hires, safety, training, development, and performance for 80 partners.KEY ACHIEVEMENTS:* Increased our safety scorecard and OSHA compliance from an initial of score of 40% to 99%.* During FY2008, achieved double digit profit and double digit growth.* Directed FY2009/FY2010 fifty percent reduction of revenue due to corporate elimination of construction business, maintained positive growth in reoccurring revenue, and achieved positive net income, in addition reduced accounts receivable from over $5 million to under $1 million.* Exceeded profit projections in both FY2011 and FY2012, and was named most profitable location of 2011 with $1,259,000 in net income. * Assisted with the takeover of accounts receivable for four additional locations in 2012. * Maintained and surpassed FY2013 sales and profit projections in last two months and achieved single digit accounts receivable.

San Jose, Ca

Fire Protection-Managed the Operation’s Service Department while implementing appropriate Corporate Policies & Procedures; Managed Fleet, Hired, Trained and Developed Service Department personnel; Renewed customer contracts, Negotiated price increases, Maintained service and Goodwill to customersFirst Aid and Safety- Responsible for Financial Planning, Sales Growth, Cost Control, Profitability, and Implementation of Policies and Procedures in all DepartmentsKEY ACHIEVEMENTS:* Exceeded stated revenue projections while keeping COGS and labor below projections in all departments.* Accountable for the management of $8 million in annual revenue, in addition to a forty vehicle fleet.* Provided leadership for a total of forty-eight partners.

San Jose, Ca

Managed the Operation’s Service Department while implementing appropriate corporate policies & procedures. Responsible for Service Department financial performance, safety, training and staffing. Renewed customer contracts, negotiated price increases, and provided exceptional customer service.KEY ACHIEVEMENTS:* Exceeded revenue and profit projections for a total of seven out of eight months.* Accountable for $3 million in annual revenue.* Provided leadership for a total of eight partners.

San Diego, Ca

San Diego, Ca

San Diego, Ca

Fort Myers, Virginia