Benjamin Tan Email & Phone Number

• Lead a team of Sales Operations employees to deliver quality and consistent support services to the Sales teams, including but not limited to enabling administration including issuing sales contract and invoice.
• Manage the quality and delivery of the services of the team, and the professional development of the team members, including performance assessment processes where relevant
• Manage the resourcing required and flexibility across brands to respond to demand spikes, and efficiently run the sales operations team to achieve margin goals
• In the first instance, the capability is responsible for providing support focussed in eight main areas:
• Sales Administration & Team Support
• CRM / EMS support to sales teams

Singapore

• Lead a team to Analyze and guide on-going & newly requested projects or changes
• Assist with business budgets, to work with outsourced vendor to understand requirements and work within business budgets
• Clearly communicate problems and progress to management via presentations
• Constant communications with business units to optimize Business flow and assist on digitalization
• Assist on Implementation of Omni-channel customer engagement solution

• Work closely with Applications Team colleagues to architect and plan roadmap for web & mobile applications platform. To ensure web and mobile applications platforms are kept updated with current Operating System (OS).
• Engage business users to understand issues & propose IT solutions. To document business application requirements and perform “to be” process mapping. To have regular (biweekly) engagement with business units to.
• Oversee system development, enhancement and support for applications systems with outsourced vendors. To conduct System Integration Testing (SIT) and User Acceptance Testing (UAT). To ensure projects are delivered on.
• Support for Salesforce & Web/Mobile Platform applications M To provide ongoing support for Level 2 issues relating to Salesforce & Web & Mobile Platform applications. To perform application testing, maintenance.

Singapore

• Work with cross functional teams to deliver features and complex products
• Own and manage backlog, continuously order and prioritize to ensure sprints of backlogs are always ready
• Routinely collaborate with UX, architecture and engineering teams on multiple issues and decisions
• Author product requirements, flow documents and use cases and work across Operations, Finance, Development and Infrastructure to ensure complete solutions are architected to cover business needs and requirements
• Prioritize continuously in accordance with the understanding and validation of customer problems and needs
• Engage frequently (80%) with the development team, facilitate discussions, provide clarification, story acceptance and refinement, testing and validation, contributes to design activities and decisions

Singapore

• Liaise with internal technical, operations and finance teams to enhance reporting mechanism and reconciliation
• Manage and maintain UTU merchant onboarding and contents, and maintain promotional content and update as needed
• Drive new operational initiatives for the organization
• Prepare and review project related documentation and ensure they meet customer expectation.

Singapore

• Responsibilities include implementing functional specifications, supporting, and maintaining Canon Software Solutions implementations.
• Canon Software Solutions: DMS (Document Management Solution)
• Input Capture / Scanning solutions
• Provide input to pre-sales consultants
• Provide input to architecture and infrastructure planning
• Able to perform software development for customization purposes

• Handling coordination with multiple agencies (DSTA, NCS, ST Electronics, CAAS) timely and ensuring operations run smoothly 24/7
• Handling faults and recovering of system real-time as operations are ongoing
• Planning and scheduling of maintenance of systems
• Handle multiple systems on a daily basis to ensure the smooth operations of the RSAF
• Team Leader in new systems that RSAF acquires
• Travelling Overseas for exercises and learning of system

• Assist in software testing
• Evaluate test functions

• Answer customer’s inquiry & provide a solution/recommendation
• Maintain showroom to be good condition
• Advise customer on printer/camera products

Information Technology

Higher Nitec In Information Technology