Sales Operations Manager
Current• Lead a team of Sales Operations employees to deliver quality and consistent support services to the Sales teams, including but not limited to enabling administration including issuing sales contract and invoice, payment collection, floorplan management, after sales service on exhibitor manual order forms.• Manage the quality and delivery of the services of the team, and the professional development of the team members, including performance assessment processes where relevant• Manage the resourcing required and flexibility across brands to respond to demand spikes, and efficiently run the sales operations team to achieve margin goals• In the first instance, the capability is responsible for providing support focussed in eight main areas:• Sales Administration & Team Support • CRM / EMS support to sales teams• Reporting, Data Analysis & Investigation• Data Management & QA• Campaign Management• Testing & Improving Salesforce.com Development• Implementation of Online Exhibition Manual (OEM) platforms and backend support• AutoCAD / ExpoCAD - Technical support to the team (floorplan management)• Provide support to the sales leadership in defining sales strategies and campaigns by providing insight from sales performance data and facilitating the link to the CRM team to translate these campaigns into the systems• Co-ordinate Sales Operations input to forecasting/budgeting processes working closely with Sales leadership and Finance• Identify trends in performance / productivity of sales teams and facilitate the sharing of information and leveraging of good practice• Drive quality and consistency across Sales Ops processes• Working with Finance, Sales Leadership, and HR to provide assistance with Sales commission / incentive administration• Adhere and commit to the Informa Markets Commitments and lead by example
