Benjamin Tan Email & Phone Number

Singapore

- Assisting the team with developmental goals which comply with company’s plans and vision- Organizing and improving workflow processes for operational efficiency- Monitoring the team productivity and provide constructive feedback and coaching- Training new employees joining the APAC commercial team- Ensure adherence to legal and company policies and procedures- Sales Channel Partner/Key Accounts Management for the whole of APAC region (excluding China).- Respond to and resolve product, service and order inquiries and problems via email, chat and phone.- Generate quotes through Salesforce and our internal quote to cash system.- Review/Process sales orders by entering and validating the accuracy of the information provided by customers and sales staff, resolving any errors effectively and efficiently.- Provide information and guidance to assist customers in any of their order/shipment/system/technical issues.- Partnership with the supply chain organization to prepare appropriate shipping and trade compliance documentation, and work closely with freight forwarders or shipping partners to ensure timely delivery.- Collaboration with other cross-functional team (e.g. Sales, Sales Operations, Finance, Legal, Product Management, Marketing) and external stakeholders (Forwarders, Distributors) to ensure a positive and collaborative experience for customers.- Maintain integrity of customer master data in Salesforce.- Proposal and development of system enhancement and process improvement projects.

Singapore

- Management of India customer accounts and clinical customers under Non-Invasive Prenatal Testing (NIPT) with huge success.- Review and validation of technical aspects of sales orders to ensure order accuracy, completeness and technical feasibility in an efficient and timely manner, with company requirements for shipping and revenue recognition in every financial quarter.- Partnership with the supply chain organization to prepare appropriate shipping and trade compliance documentation, and work closely with freight forwarders or shipping partners to ensure timely delivery. - Collaboration with other cross-functional team (e.g. Sales, Sales Operations, Finance, Legal, Service & Support, Marketing, Product Support) and external stakeholders (Forwarders, Distributors) to ensure a positive and collaborative experience for customers.- Maintain integrity of customer master data and perform timely update in SAP system.- Proposal and development of system enhancement and process improvement projects.

Singapore

- Strategic sourcing and negotiation of deals/contracts with various vendors for both direct and indirect materials for the manufacture of diagnostics kits in the medical industry.- Track suppliers’ performance metric on a monthly basis, to drive towards continuous improvement in cost, service, quality and delivery.- Maintain cordial relationship with suppliers and provide regular updates on the forecast, price trend and market development to management.- Perform routine business review with suppliers, and drive them towards continuous improvement in cost, service, quality and delivery.- Maintain a suitable and diverse pool of suppliers, and develop strategic and tactical plan in order to mitigate risk and achieve optimal supply chain value.- Ensure purchasing processes are in compliant to relevant regulatory bodies, and participate in internal/external audits, annual stock taking.- Collaboration with cross function teams (e.g. Technical Transfer, Production, R&D, Supply Chain and Quality) on product qualification and product transfer projects.- Preparation of biweekly purchasing reports to management, and participation in process improvement projects.

- Procurement of scientific laboratory equipment and consumables to various vendors, locally and internationally, for confirmed sales orders.- Project management in the form of turnkey projects for development of new laboratories locally & overseas, and logistics management including shipment planning and stock taking in warehouses, with the utilization of an in-house ERP system.- Prepared weekly planning forecast for product management review, quarter end analysis report to identify potential risk, ensuring maximum cost savings & smooth supply chain.- Arranged full set of export documents including commercial invoices & packing lists.- Coordinated and expedited in on-time delivery of cargo/shipment to local & overseas customers via courier/air/sea freight.- Scheduled deliveries for all sales orders to local and overseas customers.- Knowledge in accessing the GeBiz system to view government tenders.- Secondary roles included office administration by assisting in preparation of delivery orders and tax invoices, and sales support by providing quotations to potential customers.

• Provided research support in immunoinformatics studies on the characterization of viral T-cell epitope peptides for vaccine design.• Volunteered as a tutor for second year bioinformatics practicals.• Assisted in any tasks assigned, such as the handling of research grants, coordination of events and meetings, operations and other administrative matters.• Volunteered as Logistics IC in the 2nd Singapore Symposium on Computational Biology (SYMBIO 2009), Clinical Bioinformatics Symposium (CBAS 2009) and the 8th International Conference on Bioinformatics (InCoB 2009).• Volunteered in the Biochemistry Student Symposium 2009 organized by the Dept. of Biochemistry.

Nus Future Leaders Programme, Organizational Leadership, Certificate Of Completion

Bachelor Of Science, Biochemistry, Genetics

Activities and Societies: Concert Band - Clarinet

Diploma In Biotechnology, Bioinformatics

Activities and Societies: Concert Band - Clarinet