Benjamin Tanner Email & Phone Number

Syracuse, Ny, Us

• Manage 7 direct reports and motivate my team through listening, communicating, and coaching• Develop KPIs for my team and conduct performance reviews• Develop learning and development training and opportunities for my team• Oversee, develop, and manage systems engineering projects• Analyze, debug, develop, and implement technology requirements for global business• Install, test, and train employees on software and hardware to improve or allow workflow• Maintain reporting via SmarterTrack ticketing system and Teamwork project organization system• Work in various aspects to support all members of the team and clients by analyzing and troubleshooting network system, software, and hardware.• Create and maintain PowerShell scripts to aid and automate daily activities• Manage servers utilizing VMWare• Troubleshoot, service, install, repair, replace portions of, or entirety of, personal computers, servers, network devices, and peripheral equipment• Monitor corporate distributed network via LanSweeper and PDQ Inventory/Deploy, controlling patches, malware threats, firewalls, servers, and computers• Work directly with customers to ensure their technical needs are met and ensure their secure connection to the corporate network• Build and maintain knowledge database for troubleshooting and daily facility operations

Bossier City, La, Us

• Analyze, debug, develop, and implement technology requirements for small to medium businesses• Install, test, and train customers on software to streamline their businesses• Maintain reporting via Spiceworks dashboard through the software lifecycle• Transitioned employer onto Datto Autotask software, customized ticketing system and designed task automation• Work in various aspects to support all members of the team and clients by analyzing and troubleshooting network system, software, and hardware.• Develop software and write scripts to aid in daily activities• Manager servers utilizing VMWare• Troubleshoot, service, install, repair, replace portions of, or entirety of, home and business network infrastructure• Troubleshoot, service, install, replace computer and server hardware• Monitor customer network via managed service clients, controlling patches, malware threats, firewalls, servers, and computers• Work directly with customers and clients to ensure their technical needs are met• Build and maintain knowledge database for troubleshooting and daily facility operations

• Gather customer requirements using proprietary systems• Analyze and execute customer requirements• Manage and Train Personnel• Established and maintained network including 6+ workstations and all printing equipment• Network troubleshooting and maintenance• Hardware troubleshooting and maintenance• Software troubleshooting and maintenance• Printer troubleshooting and maintenance• Serviced and maintained large format printers, vinyl cutters, and other equipment• Established and maintained network including 6+ workstations and all printing equipment• Performed minor wiring for bulbs, ballasts, and LED’s in signs• Design custom graphics and logos for customer using CorelDRAW, FlexiSign, and Production Manager• Design, produce, install, and service custom signs, banners, flags, and wearables per customer requirements.• Meet deadlines of artwork and production while maintaining constant contact with customers• Manage shipping & receiving• Manage payroll• Manage billables and payables• Research, develop, and implement successful marketing and advertisement strategies per customer requirements• Increased production cost efficiency

• Gather customer requirement using proprietary systems• Analyze and execute customer requirements• Manage and Train Personnel• Network troubleshooting and maintenance• Hardware troubleshooting and maintenance• Software troubleshooting and maintenance• Printer troubleshooting and maintenance• Serviced and maintained large format printers, vinyl cutters, and other equipment• Established and maintained network including 3+ workstations and all printing equipment• Performed minor wiring for bulbs, ballasts, and LED’s in signs• Trained all shop personnel in operations of sign equipment• Increased production cost efficiency

Arlington, Virginia, Us

● Maintained and operated Raven UAV● Operated the NATO Blue Force Tracker Systems● Created reports for all critical incidents● Operated and maintained SINCGAR Radio, AN/PRC-117 SatCOM radio set, AN/CYZ-10 Data Transfer Device