Provide end users with guidance and support by taking ownership of PC issues, production problems, and inquiries. Installation and support of PCs, software, and peripheral hardware devices. Active Directory hardware and user account creation and maintenance. Provide constructive feedback to the IT Support Manager to improve work environment and empower level one Technician Support team to resolve issues on the customer's first call.

Completed work orders submitted by school district administration and staffpertaining to technology issues. Work orders accomplished on-site and remotely.Performed Windows® hard drive/RAM diagnostics and replacement (Laptop and Desktop)• Performed Mac hard drive diagnostics and repair with Mac Disc Utility (Laptop and Desktop)• Resolved Windows® and Mac network connectivity, printing, and software issues• Performed printer/projector repairs and maintenance• Performed Laptop cart diagnostics and repair• Resolved SMART Board connectivity and functionality issuesIntegration of new technology into classroom environment for students and staff.Created and maintained computer labs and laptop carts.• Used network and USB storage Ghost imaging process to perform Windows® computer configuration• Used Lightning via Thunderbolt™ imaging process to perform Mac computer configuration• Created and maintained Mac OS images unique to students and staff• Remotely deployed software and updates to Mac hardware• Performed mobile device management and remotely deployed mobile software• Created and maintained inventory of technology

Created deadline driven print designs from concept to client approval in a networked environment. Supplied electronic proofs to clients. Executed pre-press procedures on original and camera-ready files for printing on digital press, large format printer, and off-set press.DESIGN• Posters, Banners and Signage• Event programs• Created templates for multi-up printing. Operated digital presses using Fiery technology.• Communicated with bindery department and pressman to verify print specifications.• Digital and Scanned Copies (Color and Black & White)• Booklets/Manuals• Post Cards• Logos• Business CardsPRINTER• Flyers• Envelopes• Menus• Event programs• Brochures• Logos• Business Cards• Raffl e Tickets/Books

Created print designs from concept to completion in a networked environment while operating on daily and weekly deadlines. Processed and color corrected digital and scanned photographs using original Photoshop® Actions. Supplied print and electronic proofs to sales staff and clients.Created web designs with active links to clients’ preferred internet addresses, in some cases a web page consisting of an optimized print ad and client information Electronic proofs were provided as an active link to a live web page sent via e-mail. Manually uploaded and scheduled internet ads.Created new and maintained current web accounts. Scheduled internet ads through OpenX® ad serving platform. Traffi cked internet ad delivery using OpenX® to obtain stipulated impression count. Generated and provided sales staff with web ad statistic reports. Created internet ad reference materials for sales staff.