• Worked closely with internal stakeholders to design an application where users can obtain digital credentials, and allowing them to have complete control of the data that they share• Designed the web portal for issuers which works in tandem with the mobile application that users access• Ensured that all platforms (mobile app/web portal) are user-friendly and identified areas where experience can be improved• Built a design system from scratch to ensure consistency and scalability of UI components used, and to boost efficiency within the design team

• Designed user flows and solutions to solve problem statements• Understood products from a design thinking perspective to craft flows and interface elements suited to customers' wants and needs• Collaborated closely with product managers and engineers to take products from concept to delivery• Worked closely with the internal tech development team or external developers to implement high quality UI designs up to the final stage• Conducted research with product and marketing teams to identify experience improvements that were measurable and viable• Took ownership of several projects that improved NPS• Improved OR & CTR of company’s electronic direct mail with redesign• Launched a "You" feature in-app, allowing users to personalise their telco experience

Lalia is an NUS-funded English-learning platform that helps English language learners (ELLs) communicate using AI. Lalia introduces an unprecedented cultural AI-generated feedback that helps correct errors derived from students' native language.• Led and crafted designs for an English education technology• Produced high-fidelity prototypes to communicate early ideas for the technology• Conducted user research and usability tests with Japanese students

• Conducted concise research on industry-related topics• Produced more than 30 SEO optimized articles to increase company's web traffic• Managed company's website with basic HTML knowledge• Collaborated with marketing and design team to push out content

Front-end collection department • Trained to manage credit card holders or customers using the CreditAble facility• Equipped with skills to handle all customers in a professional manner• Became proficient with Maybank's banking procedures, provided exemplary customer service

1st Commando Battalion• Completed Basic Airborne Course• Part of the Best Combat Unit (ATEC Unit Evaluation 2018)• Took part in the National Day Parade (Guard Of Honour Contingent 2018)