Experience:Hands-on experience in Admin activities such as DEM, AMS, Business Process, User Management, Device Management, Database Management, Audit Management, Software Distribution and Installation - PMC (Solution creation and installation), Patch Installation (Import/Export), Exchange Scheme creation (Import/Export), Database and Server Management.Handled 1000+ Tivoli jobs on production.Job Management and automated scheduling of Baan and Infor LNERP jobs by using Tivoli Workload Scheduler.Crontab configuration and script/job scheduling.Handled smoothly all the internal and external PWC audits for both the ERPs we support.Handled Disaster Recovery and Data refresh activity for all the regions.SQL query building and data extraction based on the requirement.Monthly patching activities and quarterly Database Password refresh.Reports and Dashboard building in Service Now for client presentation.SNOW and JIRA ticket handling for daily support activities. Shell Scripting for Tivoli Automation.Delivery of technical support and knowledge sharing within the team to upscale. Achievements:Received “Hall of Fame Award” for demonstrating excellent ownership, dedication and trust.Multiple appreciations from clients for value-added support.