Benjamin Todd Email & Phone Number

Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Hermitage, Tn

Facilitated adoption of new workflows to manage larger cases and complicated data processing projects. Ensured quality work of domestic and international staff was completed in a timely fashion. Assisted other internal processing teams to meet client goals.Designed and documented processes for adoption throughout the center. Continued extensive work with development team to further complete automation processes to expedite data handling for client projects.

Hermitage, Tn

Managed processing data for presentation to clients in review platforms using both industry-standard and custom internal tools. Assisted with training new staff as they came into the center. Worked with India-based team to manage their productivity and ensure quality work was completed. Worked extensively with the development team to design and integrate new automation tools to expedite center-wide workflow and allow for a much more dynamic client experience. Coordinated with other departments to solidify workflows for handling exceptions to improve the processes for the center.

Nashville, Tennessee

• Provided solutions to clients to match wants and needs to consumer electronics and services• Applied creative solutions to client issues• Managed sales and sales strategies for in-store and in-home sales• Trained incoming sales and service staff on selling, technical skills, and career paths

Springfield, Missouri

In this support role, I assisted with server maintenance, setup, and configuration. I maintained Active Directory, Exchange, key and file servers for various departments on campus. I was also responsible for email account creation and modification, as well as distribution list requests and creation.During this time, I developed a portal for the university to allow for email account and distribution list creation requests to be filled with the department, reducing the lag time between request and fulfillment for our students, staff, and faculty.

Springfield, Missouri

In this position, I worked as a liaison between the Computer Services department and the Drury University Alumni Department to integrate technology in the department workflow. I was responsible for systems setup, training, and maintenance.