Led and coached a team to deliver hands-on instruction in axe and knife throwing, archery, and other urban games, consistently providing exceptional customer experiences.Oversaw daily operations, maintaining a clean, organized, and safe facility, in alignment with company standards.Managed the booking and reservation system through Fare Harbour, ensuring efficient processes and seamless customer interactions.Prioritized safety as a core value, enforcing strict adherence to protocols and training staff to ensure a secure environment for both guests and team members.Mentored and trained staff on customer service best practices, game rules, and safety procedures, fostering a positive and energetic workplace culture.Utilized strong communication and interpersonal skills to address guest inquiries and resolve issues, ensuring alignment with the company’s customer service goals.Monitored and maintained inventory and equipment, ensuring all tools were in optimal condition for guest use.Implemented and enforced standard operating procedures, guaranteeing consistent service delivery and high-quality guest experiences.Led by example, maintaining a professional and enthusiastic demeanor, inspiring team members to create memorable experiences for guests.

Spearheaded lead qualification through strategic outreach, converting potential leads into actionable opportunities for Business Development Representatives.Conducted in-depth marketing research, enhancing the effectiveness of outreach campaigns by accurately collecting and updating contact information.Played a key role in email marketing efforts, ensuring data accuracy and segmentation for targeted campaigns.Revitalized and re-engaged disqualified records, identifying and nurturing potential growth opportunities.

Promoted Sheridan Student Union activities and services, enhancing student engagement and participation through effective communication and outreach.Assisted in developing and executing promotional campaigns both on-campus and via social media platforms, increasing visibility and engagement.Maintained Student Union information boards, ensuring the dissemination of up-to-date and relevant information to the student body.

Delivered accurate information on OSAP and bursary processes through both electronic and in-person interactions, enhancing student understanding and satisfaction.Operated technical applications including PeopleSoft, MCU OneKey portal, and Blackbaud Awards System, ensuring accurate data entry and processing.Updated student program information on OSAP applications, maintaining high standards of data accuracy.Supported clerical functions within the Financial Aid & Awards Office, contributing to efficient and effective office operations.

Provided comprehensive administrative and event management support to the learning team, ensuring the smooth execution of learning programs.Managed program calendars, tracked attendance, and compiled reports on learning metrics, contributing to data-driven decision-making.Supported virtual sessions with real-time technical assistance using Teams and Zoom, ensuring seamless delivery of online content.Conducted research to identify learning and development needs, contributing to the strategic planning and execution of educational initiatives.

- Black Belt Instructor and Club Member- Planned and taught over 30 lower belt students- Engaged with the Vietnamese community in Brampton

- Help students with difficult techniques and movements- Engaged with the Asian community in Brampton and Missisauga - Organized classes, public events, performances and demonstrations, and managed schools website and social media