Front Office Supervisor
CurrentRecorded an accurate log of information on hotel guests, events, and building statusSubmitted room and revenue reports to upper managementDesigned various queries to assist the Front Desk department. These included queries to track guest arrival and departure times, room deposits, and moreCommunicated with all departments to ensure smooth daily operationsDesigned rooming lists for events from the Sales departmentOrganized amenity and meal deliveries with the Food & Beverage departmentMaintained contact with the Housekeeping department on early/late departures and special requestsImplemented plans from upper managementCreated training documents for Front Desk staff (AM/PM Shift, Night Audit, and Leaders)