Benjamin Van Goor Email & Phone Number

Eau Claire, Wisconsin, United States

• Mentor Operations Team members on best practices and standards.• Provide and develop structured training for Operations Team members.• Provide ongoing cross-training to team members.• Provide excellent customer service to all clients (internal and external).• Communicate technical information and instructions to customers.• Use ticketing system to promptly respond to customer requests and document activity.• Perform PC diagnostics and troubleshooting. • Distribute client communication of all operational maintenance, outages, reporting and on-site work schedules. • Execute SOPs for routine operational items (backups, updates, etc.)• Create and maintain documentation for all infrastructure, systems and clients supported. • Follow change management procedures.• Support client networks, equipment, software, and cloud applications.• Help develop standards to improve the products offered to customers.• Maintain inventory of licensing and equipment• Work with vendors to provide troubleshooting and administration of core software applications. • Management of Windows Active Directory environment. • Deployment of client workstations• Manage patching for servers and workstations including OS and application updates. • Manage and maintain permissions on file and folder structures. • Monitor internal and client infrastructure for potential problems and communicate issues• Support virtualization technologies such as VMWare, Hyper-V, and Citrix• Support Microsoft Office products.• Use configuration management system to maintain consistent and supportable environments• Participate in an on-call rotation to support customers and systems

Eau Claire, Wisconsin Area

Eau Claire, Wisconsin Area

Garner, Nc

Job duties would include the following:• Microsoft Office Software 2007/2010/2013/2016• O365 Administration• Windows Vista/XP/7/8.1/10• Backup Data Recovery / Monitoring / File restoration• Active Directory / Exchange / SBS / VPN Software• Windows Server 2008-2016 • Minor Router Configuration (Primarily SonicWall)• Connect Wise Ticketing System• Kaseya Remote Control• Configuring new Desktop/Laptop systems OS/ LOB/ Personal Data• Working with customers/coworkers to identify computer/software problems and providing a solution.• Software installation/configuration/troubleshooting• Printer (Home to Enterprise models) / Troubleshooting / Deploying / Installs• Google Drive / Docs / Sheets / Calendar/ User Account creations and management• Citrix Experience / Remote Assistance / GoToAssist / Teamviewer • Dropbox/ Box administration / User creation / File management

Cary, Nc

- Worked in shop and field as jobs required- Perform engine services, ATS testing and repair, read and deciphering electrical and mechanical drawings, troubleshoot diesel and gaseous fuel systems, perform engine repairs, both minor and major, generator end testing and repairs, complete system evaluations and share technical information and life experiences with fellow techs.- Communicated with customers on a daily basis in a satisfactory and timely manner. Sold services to new customers - Maintained company truck with maintenance and repair inventories.- Regularly out sold my peers on new maintenance contracts gaining new customers for the business.

Eau Claire, Wisconsin Area

I have assisted in the remodel of twenty or more residential buildings primarily two or more unit multi-family homes, and a few new builds from the ground up. These remodeling projects have given me the opportunity to learn a broad range of construction skills. These skills include demolition, framing, replacing windows and doors, siding, adding new electrical circuits, and even complete rewiring of units, finish carpentry. It has been rewarding to convert dilapidated units into living spaces that have been updated and they are now a place I would call home. To accomplish this I have learned to rely on the team around me and value the solutions that come from their diverse knowledge; together a team can accomplish great things!

Eau Claire, Wisconsin Area

-Network Setup-Event Coordination-IT assistance-Network Breakdown-Acquired Event Sponsors-Forum Moderator

Responsible for a broad range of maintenance needs in the operation of a concrete block plant. These duties included repair and troubleshooting of mechanical, electric and hydraulic motors, electrical, hydraulic, and pneumatic systems. This required knowledge of a wide range of tools, welding, reading of schematics, and understanding of robotic systems. I was responsible for the setup, and repair of more than 2 million dollars’ worth of block molds.

Cherry Point Nc

During two deployments to Iraq I was attached to a radar and air traffic control unit. Our unit was responsible for maintenance and repair of all the power needs for this radar unit in a 24/7 war environment. Duties included keeping track maintenance schedules and regular status check of all power generation equipment, the troubleshooting and repair of units in need of repair both mechanical and electrical issues. During the course of the war up until my last deployment my unit successfully controlled over 600,000 flights.

Eau Claire, Wisconsin Area

Managed kitchen crew on my shift, was in charge of keeping everything organized and running smoothly. Keeping everyone moving in this fast paced environment was paramount. Responsible for night inventory, and securing the store at the end of the shift.

Bachelor Of Science, Cloud Computing, Information Technology

Computer Certifications.

Electrical/Electronics Equipment Installation And Repair, General

Using knowledge of electrical theory and concepts, and electronic fundamentals, equipment electrical systems technicians repair electric.

Diploma