Benjamin Vega Email & Phone Number

Plano, Tx, Us

Metairie, La, Us

- Executive team member responsible for leading Analytics, Financial Planning and Program Management. - Led initiative to transform Remington Hotels into a data driven company through the implementation of a new tech stack and a business intelligence platform

- Responsible for pricing and stay policies at 90 hotels across the U.S. with revenues of $786MM per year.

Irving, Texas, Us

- Responsible for marketing and credit strategy for the top Independent Auto Dealership dedicated to the Hispanic market in Texas. Core responsibilities include unit economic optimization, loss forecasting, credit policy, marketing campaigns, digital strategy and media buys.

Mclean, Va, Us

- Responsible for leading multiple teams of analysts supporting all Sales and Operations departments across Capital One’s Home Loans division. Core responsibilities include capacity planning, executive reporting, incentive plans and continuous improvement agenda.- Led the implementation of a Lean Management System which reduced originations cost by 60% and quality defects by 75% while improving customer satisfaction (net promoter scores) by 20 points.- Overhauled capacity planning process by implementing work drive models to more accurately estimate staffing needs and enable strategic decision making (e.g. origination channel alignments between Sales and Ops and right staffing decisions).- Built a reporting suite to clearly align critical metrics and objectives from COO to front line unit managers.- Personally responsible for growing the team from 7 to 21 analysts through internal and external (professional and college) recruiting.

Mclean, Va, Us

- Responsible for managing P&L for a $3.6B portfolio of Home Equity Loans and Lines of Credit. - Managed a group of business analysts, data analysts and statisticians in charge of setting credit policy, pricing, product strategy, statistical model development, and reporting for the Home Equity line of business.- Implemented a series of program changes to successfully weather the “great recession” through a series of analytically based segmentation pullbacks- Simplified Home Equity’s database structure to enable easy access to critical data and support day to day business management reports- Supervised the development and implementation of survival based econometric models to measure and manage business profitability.- Led integration of Chevy Chase Bank Home Equity originations strategy.

Mclean, Va, Us

- Responsible for leading one of Capital One Auto Finance’s lines of business with $3B in annual originations.- Managed a group of analysts in charge of setting credit policy, pricing and product strategy for the Dealer Prime line of business.- Led program to integrate the recently acquired Onyx Acceptance company originations strategy.- Developed a segmentation strategy based on credit, deal characteristics and dealer information that enabled business turnaround.

Mclean, Va, Us

- Responsible for achieving business growth goals through the recommendation, analysis and valuation of new products.- Led the development, analysis and valuation of two new credit card products that enable business achieve its goal of booking $2 billion in outstandings.- Owned econometric models to measure and manage business profitability.- Implemented new targeting models that reduced complexity and increased accounts booked by 55%.

Mclean, Va, Us

- Responsible for mail decisioning, creative optimization, statistical model implementation, marketing planning and testing for 2 rollout and 2 testing businesses in the Rewards Upmarket space.- Developed testing process to reduce inefficiencies by ~20% through the elimination of double testing across multiple businesses.- Seamlessly transitioned 2 businesses to the new integrated name selection platform (ISP) reducing marketing cost by more than $2MM/yr and mail decision complexity.

Mclean, Va, Us

- Responsible for achieving Customer Relations outsourcing targets.- Developed plan to safely and seamlessly double percent of customer service calls outsourced while minimizing quality risks and loss of Cross Sell revenue, resulting in ~ $11MM in savings.- Responsible for achieving Service Level Agreement through the effective use of call routing strategies.- Increased service efficiency by balancing of workload and by reducing work type variety.

M.S., Industrial Engineering

B.S., Industrial Engineering