Experienced at using and troubleshooting all consumer level Windows and Mac operating systems. Expertise in malware and virus removal. Familiar with Linux (Ubuntu, Debian) operating systems. Proficient with many office software suites. Great problem-solving skills. Adept at communicating technical issues to laypersons. Good customer service skills. I hold the CompTIA A+ and Apple Certified Macintosh Technician certifications. I have also taken the additional Apple exams to be certified to work on all current Apple iMac, MacBook Pro, iPad and iPhone products.My current study interests include virtualization of virtual data center and desktop environments, network endpoint security, and penetration testing.I strive to become a better person and employee through study and life experience.