Benjamin Vo Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Austin, Tx

• Provided expert customer service at the local pharmacy by processing prescriptions and dispensing medications • Built and nurtured strong relationships with clients to understand needs and address inquiries or concerns• Assisted pharmacy customers with purchasing over-the-counter medicines through technical product knowledge• Maintained inventory by monitoring pharmaceutical stock to manage inventory levels and ensure availability• Organized medications for pharmacists by preparing labels, calculating quantities, and dispensing medication• Communicated and collaborated with insurance companies to resolve cardholder issues and claim rejectionsKey Achievement:✔ Expanded and sustained the client base through expert customer service to increase client referrals and retention

San Antonio, Tx

• Supported the day-to-day administration of the pediatric ward within the University Hospital with 100+ beds • Performed various front desk duties such as greeting, directing, and screening patients, families, and visitors• Addressed and resolved all stakeholder inquiries through in-person, telephone, and email correspondence• Responded to patient intercom requests by coordinating with nursing staff, administration, and other personnel• Established and managed confidential patient records by preparing folders and updating personal information• Maintained a safe working environment by complying with hospital regulations and infection-control policies • Transcribed medical records from nursing documents such as patient's temperature, pulse rate, and blood pressure• Managed the unit inventory levels by monitoring inventory levels and ordering new supplies to ensure availability • Accountable for patient admission, discharge, and transfer by working with hospital office and transport services• Administered staff payroll using Oracle PeopleSoft and resolved discrepancies by reviewing and analyzing data• Developed and distributed monthly newsletters and notices for the ward to update on upcoming events and news• Scheduled and coordinated the Medical Director’s appointments and recorded and submitted the meeting minutesKey Achievements:✔ Minimized confusion with the patient charting system by successfully reorganizing the charts using colour coding ✔ Streamlined patient discharge by analyzing the procedures and eliminating redundant administrative processes✔ Improved morale between the morning and night Unit Clerks by introducing team building events and activities✔ Seamlessly took over the day-to-day responsibilities of the Administrative Associate during their maternity leave✔ Received multiple internal recognitions and awards for going above and beyond performance expectations

San Antonio, Tx

• Performed various administrative tasks including patient booking, payroll, correspondence, and data management• Maintained strong patient relations by working with unit staff to investigate and resolve formal patient complaints • Assisted with clinical research studies and presentations by creating various pivot tables, charts, and reports Key Achievements:✔ Contributed to the planning, coordination, and marketing of various university events with up to 250 guests in attendance including the annual Donate Life event, the Life Saving Tree event, and Tree of Life memorial services✔ Played a role in improving Pedi ExpressMed Clinic efficiency by supporting various LEAN initiatives to improve the communications between internal wards and introduce time-saving technologies✔ Hired to a full-time Hospital Unit Clerk position after the completion of the internship for exceeding expectations

Scarborough, Ontario

• Transported patients to and from hospitals, nursing homes, retirement centers, and private houses by ambulance• Provided expert customer service, ensuring all patient and family questions were addressed in a timely manner• Monitored patient health during trips by recording vital signs and obtaining relevant medical information • Delivered first aid procedures and medical treatments to patients requiring immediate medical attention• Recorded patient information from hospital documentation and communicated results to nursing staffKey Achievement:✔ Achieved a flawless driving and safety record with zero incidents during 3-year tenure

Sarnia, On

• Responded to medical emergencies and provided medical treatments at various Sarnia Sting hockey games• Collaborated with paramedics and fire fighter services to coordinate and deliver emergency care to patients• Provided necessary information to police and security personnel for legal documentation

Thornhill, On

• Supervised the day-to-day activities of the outdoor pool to ensure swimmers adhered to rules and regulations• Monitored and regulated pool temperature, chlorine, and PH levels to ensure they met government standards

Bachelor’S Degree, Health Care Administration & Management, Gpa: 3.7/4

Relevant Coursework: Healthcare Administration | Healthcare Organizations | Healthcare Supervision | Health Information Systems | Training.

Associate’S Degree, Emergency Medical Technology/Technician (Emt Paramedic), Gpa: 3.45/4