Benjamin Volk Email & Phone Number

Ljubljana, Slovenia

Accountable together with Head of Courier Supply for meeting operational target KPIs which aim to achieve optimal supply-demand balance, in order to offer stellar customer and courier experience in countries Poland, Austria, Slovenia, Croatia and Serbia.- Plan & execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge and align with other central teams such as finance and procurement during planning phases- Monitor & course-correct: Regular monitoring of KPIs and plan performance, and executing necessary corrective actions- Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress- Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation-Support in implementation of global improvement initiative roll-outs

Ljubljana, Slovenia

- Ownership of team development and following of KPIs - Data analysis (budget spending, cost planing, analysing courier payment, city expansions, coverage and progress on development) - Process planing on country level to achieve supply targets - Payment of courier partners calculations - Project ownership of city launches - Implementation of new projects that better either couriers or team efficiency - Competition assessment and strategy planing - Ownership of following changes in workforce law on country level and consistently assessing the potential risk for Wolt employment model - Communication with other teams and country teams from other regions on ongoing projects and implementations - Proactive problem solving and prevention of potential short term and longterm problems and threats to operations on city and country level

Ljubljana, Slovenia

- Problem solving with restaurants, couriers and customers - Improving cooperation for courier partners - Improving conversion rate and retention of courier partners - Planing referral campaigns, reactivation campaigns, starting bonus campaigns - Courier ads marketing budget for CP user acquisition

Ljubljana, Slovenia

- Communication with courier partners regarding their day to day problems with Wolt partner app and delivery related topics - Resolving low level cases with courier misunderstandings - Onboarding courier partners - Improving courier partner experience

Ljubljana, Ljubljana, Slovenia

Strategy planing, marketing, design and operational consoulting.

Ljubljana, Slovenia

Ljubljana

Assistance with company vehicle fleet and HQ upkeep and HQ renovations. Part of internal services team.

Ljubljana

Osrednjeslovenska Regija

Assistance in youth insurance flyers preperation and delivery to all elementary schools and kindergardens.

Business

Education record