Benjamin Sinclair Email & Phone Number

Port Charlotte, FL, US

Remote, USA

* Assist property owners, managers, or tenants in completing a self-guided inspection of their property without the need for an in-person visit. *Attend bi-weekly meetings with Service, and Product team leads. *Work across teams to improve products from trends seen in customer service. *Identify tools that are best suited for CS teams, resulting in an.

Port Charlotte, Florida, United States

Created for my entrepreneur ideas, or contract work. A New Mexico, LLC company.

Florida, United States

Received a high volume of inbound phone calls, emails, or chats from residents, insurance agents,or leasing professionals.Provided information needed to ensure renter’s insurance policies are compliant with leaserequirements.Entered new insurance policies from multiple channels, and provided responses as requiredIdentified trends in calls and emails to.

Remote

Working at a fast pace and busy environment with the ability to focus and act quickly while juggling multiple high priority life or limb situations around the world. The team arranges air ambulance rescue mission for our clients across a variety of providers, arranges for admission at home hospitals, or closest adequate facility. Partners with teams across.

Remote

Worked exclusively with high-value client groups that demand excellence and success in every case. The Direct Client Specialist has a focus on students traveling abroad (Into or out of the United States) with insurance through their University. The team also has an emphasis on Employer Sponsered insurance for employees traveling internationally for work..

Cassleberry, Florida

Exclusively worked the accounts of our parent company, Tokio Marine and their subsidiaries, Including HCCMIS, Tokio Marine Australia, and INTAC out of Japan. My Speciality has an emphasis on Japenese residents traveling in the United States, Australians traveling abroad, and clients of HCCMIS while traveling domestically and abroad often to remote regions.

Cassleberry, Florida

While in Training learned all skills needed to assist US Travelers with various Insurance and memberships, when medical issues arose. Delivers critical aid during medical emergencies, as well as coordinating rescue nurses and air-based medical teams with transportation home via ground or air ambulances and commercial flightsCoordinates and maintains.

Orlando, Florida Area

• Trained new servers and bartenders.
• Managed daily par and prep lists
• Designed and implemented system to increase work productivity, and sales; while reducing waste.
• Demonstrated ability to greet patrons, present menus, make food recommendations and answer questions regarding food and beverages
• Proven ability to communicate with kitchen staff, provide orders to customers, collect cash, and maintain proper accountability for orders and funds
• Ability to act as Front of House Expeditor as needed in peak volume and throughout shift.

Longwood, Florida, United States

Store Manager for prototype program with Sprint in RadioShack. When assigned to the store needed to hire and train new staff. The store was the lowest-performing store in the nation % to goal in April- June of 2015. After two months of coaching new sales reps and working with corporate sales agents to increase their presence in the area, was within the top.

Assumed responsibility for training new repesenatives in sales, and systems. Lead weekly team meetings with new promotions, Designed and created schedules for the store.Acted as Manager in absence of Store ManagerAttended monthly meetings with regional Manager designed to increase store and business presence. Utilized business/outside sales partnership to.

Sanford, Florida, United States

*Discovered customers' needs in the retail environment, selling clients what they needed, that would best suit their needs, and set proper expectations. *Set sales records for the State first and second month of employment.*Created and designed cross-sales department partnership with business and outside sales. Driving sales to the store and increasing.

Completed outside training and searched for additional employment with Sprint, after company reorganization created a site-wide shit down creating 600 redundant employees.

Orlando, Florida, United States

* Lead team of 15 agents, coaching and developing their skills creating a top 5 team with over 20 teams.* Team of 15 new hire agents from training to floor during transition period waiting for new schedule bids. * Worked with management to ensure all KPIs, including call handle time, Adherence and quality were met. * Coached each agent at least 2x per week.

Worked a lead Billing Research agent with a team of 15 research specialistsPOC for Account Services for complex customer billing-related issues requiring credits in excess of $2,500.Designed reports tracking individual and teams credit performance to issue resolution. Designed reports tracking 400+ daily survey and results. Lead daily issue resolution.

Orlando, Florida, United States

• Monitored agents Real Time Analytics
• Comminuted with agents, supervisors, and managers current staffing needs. Offering schedule adjustments as required to manage call volume.
• Processed daily call out for absences, and coded based on type in real time, including FMLA requests.
• Site safety marshal - completed head counts and ensured all agents safety in case of emergency or natural disasters.
• Created and designed 64 shifts schedules based on changing call volume and shift needs for shift bid.
• Utilized Aspect systems and tool to monitor agents and generate reports, including Real Time Updates

Orlando, Florida, United States

• Worked as supervisor for upto 35 agents working overtime shifts.
• Resolved ongoing and complex customer issues, with mobile devices, billing, or network issues.
• Worked with Senior and Executive management to resolve customer issues escalated to local site director position, or Executive Escalations referred back to site.
• Worked with training teams to train new representatives in de-escalation techniques & ensure Issue Resolution
• Created Issue containment team assisting agents with questions, system issues, and helping to resolve & contain customer issues.

Orlando, Florida Area

• Customer Retention Agent
• Ranked #3 of 600+ agents on key KPI metrics
• Resolved ongoing customer issues, with an end goal of retaining customers through resolutions
• Work through complex billing and technical issues with customer while delivering high satisfaction scores

Florida, United States

Places outbound sales calls to past guests, and customer that entered information on the websiteAchieved the first sale of the training class.

Orlando, Florida, United States

Lead trainer for new serversConducted final training evaluations. Assisted management in the hiring processProven ability to communicate with kitchen staff, provide orders to customers, collect cash, and maintain proper accountability for orders and fundsAbility to Adapt and work multiple roles as needed during peak volume and throughout shift. High.

Florida, United States

• Lead Trainer, created daily training schedules for new hires, completed final server evaluations.
• Corporate trainer, assisted in opening new stores
• Won daily, weekly and monthly contests for up-sales and per person average sales
• Received several awards for superior customer service from Area Directors
• As a Corporate Trainer assisted in opening new stores, and training all new staff
• Helped coordinate transportation, storage, & re-supply of products before, during & after Hurricanes of 2004 between stores

Englewod, Florida

• Scheduled & coordinated subcontractors on 5-10 ongoing projects
• Projects each had a budget of up to $750,000
• Resolved & contained Customer issues & concerns in the building of custom homes
• Created & priced change requests forms; designed & communicated changes to subcontractors via phone, email, fax & face to face meetings
• Held daily quality & review sessions with each subcontractor
• Responsible for on-time completion within quality control limits, reviewed work 2x daily; communicated or made adjustments as per Local, State & Federal regulations

Education record

Certificate, Google Data Analytics Professional Certificate

Training Program, Project Management

Participated in PMP/CAPM training.

Comptia Net+ Training, Computer Systems Networking And Telecommunications

High School Diploma, High School Diploma

Activities and Societies: Swim Team Captian, Varsity letter all four years. School Store, TV club.