Leading and setting the direction of the business working with stakeholders to set clear growth plans, operational efficiency, defining brand standards and reviewing all suppliers to secure a premium offering while maximising GP potentialKey Contributions:● Created and implemented SOP across sites● Oversaw and lead creation of new breakfast and food offering● Built new relationships with suppliers reducing overall cost increasing delivering a higher product range.● Strengthened and grew GP on wet range by 25%● Created and implemented policy and procedures across all departments● Introduced a labour model taking average spend from 62% to 21% weekly● Built an engaging team culture with the introduction of Team rewards and competition● Created new lines of revenue by introducing delivery platforms, dark kitchens and private events adding to £130K across the business

Leading 18 stores and their managers to achieve KPI and an average 3% transaction growth, identifying risks within the business and taking action ensuring it is rectified. Delivered new openings and several refits within agreed timeframes, dealing with stakeholders and partners across the business ensuring success at every point.Key Contributions:● Overall accountable for £12.7 million P&L● Increased customer satisfaction by 7%● Increased revenue by 4.2%● Lead on fresh bakery increasing revenue by 5%.● Trialling new operational services standards, feeding back necessary information for national implementation. ● Regional operational troubleshoot lead working with colleagues with necessary improvements.● Shortlisted for a global award for the delivery of results align with company values and behaviours.● Working alongside brand coaches ensuring the risk assurance team to develop new working practices policies.● Regional lead for Risk assurance, supporting in the writing of new policies.● Consistently achieving team engagement results at 91% across the area or higher● Progressing six team members into management positions and one to a support centre role● Designed a new opening and refit training plan and ensure delivery of sites within agreed time scale.● Lead on high-risk HR matters as well as working closely with the Regional HR Manager on projects such as engagement, recognition and team progression.

Overseeing the operation of four stores including the flagship with revenue £4.5m per annum and 36+ direct reports. Accountable for the overall profitability and delivery of KPI’s. As well as this I collaborated with key stakeholders including brand representatives for each unit and develop the management and front-line team to expand into new roles across the business. Through this I have been able to increase sales by 16.8% year on year and improve wastage by 0.9% on an average week. I also support other brands within the contract to help increase overall performance. Key Contributions:● Accountable for 25% of total regional sales● Created and implemented a new management structure.● Reviewed P&L across all sites monthly ensuring cost control measures are in place. ● Produced monthly financial performance reports to be delivered to the Regional Executive Team and property owners as well, covering key P&L data with commentary and actions.● Sourcing new suppliers and negotiating cost.● Overseeing maintenance contracts● Working closely with brands and stakeholders to develop new operational ways of working. ● Working with HRBPs to ensure staffing levels and hiring needs were correct and maintained.● Created local business strategies to drive performance and set KPIs. Delivered strategy to ROD & RFO and then engaged team in the vision and strategy through objectives and consistent performance reviews.

Operating a busy city centre store. Having overall accountability for all aspects of profitability, people management including performance management, Partner development & recruitment as well as ensuring delivery of KIP’s. Lead support for 12 stores and their Managers across the District dealing with any operational & HR-ER issues, completing brand and safe audits (QASA). Key Contributions:● Inducting new Managers & dealing with all local internal interviews● Lead on all HR-ER cases working with Support centre.● District lead on HSE and brand compliance● Lead trainer for new customer service.