Benjamin Wang Email & Phone Number

Shenzhen

Shenzhen

1. Handle and assist in solving the problem of the embedded system controller developed by the software STM32, and perform the controller function verification test.2. Coordinate the product (motor matching, sensor test) requirements input verification and review work between sales and R&D, and output and verify the control samples.3. Coordinate and be responsible for the pre-sale and post-sale technical support of the company's products, troubleshooting and providing technical services, including installation, testing, and debugging.4. Strictly use technical management methods within the function to complete the goal of product technical support.5. Responsible for and assist in product-related technical documentation editing, customer promotion, etc.6. Plan to establish and operate pre-sales and after-sales service system and management.

中国 广东省 深圳

1. Responsible for the maintenance and technical support of overseas customers' products (sweeping robots), and continuous tracking to improve customer satisfaction.2. Operate and manage overseas after-sales sites, European stations and American stations, formulate after-sales management and customer service plans, and deal with daily problems of the site.3. Responsible for training overseas customers for technical exchanges.4. Analyze product failure problems, write related technical documents, including design plans, rectification and debugging documents.5. Cooperate with sales and operations to complete customer product sales orders.

学士学位, Electric Engineering, 二等一

学士, Dian'Qi, 5%