Benjamin Ward Email & Phone Number

London, United Kingdom

Working in the busy escalation team of HQ Customer Relations Executives

Blackfriars, London

• Writing and responding to media requests, drafting statements and lines to take and writing press releases. Acting as a Southeastern spokesperson and responding as On Call Press Officer to press line when out of hours
• Compiling reports, briefings, presentations and responses for key individuals and teams within Southeastern
• Managing the reputation of Southeastern within the press and key stakeholders – including Transport Focus. Working closely with the customer relations… Show more
• Managing the reputation of Southeastern within the press and key stakeholders – including Transport Focus. Working closely with the customer relations department to co-ordinate responses and investigate cases
• Implementing the public affairs strategy, covering relations with regional, London, business and other stakeholder groups. Also, working closely with DfT and Network Rail to communicate changes and improvements to the.
• Representing the company on relevant trade or business representative bodies. Leading site visits for local council meetings, MPs and key stakeholders

London, United Kingdom

Investigating complaints with a customer-focused approach, working to build a rapport with colleagues and managers to deliver set targets. I went on to manage the customer complaints process as a team leader of 8 employees, delegating and leading the customer relations team throughout a difficult period of performance. This included providing performance.

Tonbridge, United Kingdom

Customer Services - Southeastern Trains, Southern Trains and Gatwick ExpressI initially started as an advisor answering calls from passengers and worked in a team of around 12 people to achieve call time targets, whilst building up my customer service knowledge.I then moved to work as part of the Correspondence team, responding to passenger emails and.