Benjamin Warner Email & Phone Number

Columbus, Ohio Area

Salesforce.com CRM, Jobscience Applicant Tracking System, ESET Endpoint Security, and Google Apps domain administration. Responsible for handling all IT needs from end-user support to building and enhancing new and existing systems. Working with vendors to evaluate products and services that suit our company's needs.Other responsibilities include:• Developed an IT Request system for handling all IT related requests.• Installed and modified Survey Force from the AppExchange to automatically send out Customer Satisfaction surveys for IT Request ticket closures.• Created an IT Asset tracking system in Salesforce.com CRM to manage employee assigned laptops and refresh dates.• Created custom reports, report types, and dashboards for the business.• General enhancement requests on existing Salesforce objects.• Updating existing and creating new Salesforce profiles and permission sets.• Deployed ESET Endpoint Security to 130 laptops.• Built and ESET Remote Administration Server to manage and monitor the company’s laptops.• Built an Ubuntu (Linux) server on a Lenovo TS140 to install a PeopleSoft HCM and FSCM demo instances for training and presentations.• Configured a Watchguard XTM330 Firewall for VPN access into the PeopleSoft demo instances.• Monitoring and troubleshooting network issues and creating/updating firewall policies that improved network performance.• Monitoring and communicating security bulletins as needed.• Administrating Google Apps Domain for NavMP utilizing Gmail, Drive, and Vault.• Handling eDiscovery requests for Gmail and Drive, preserving file checksums.• Author IT related articles each month for the Navigator Newsletter.• Responsible for all IT related communication, documentation, and job aids.• Work with IBM support for warranty repair on the company laptops.• Ordering parts and performing repairs on out of warranty laptops.• General software and hardware support.

Dublin, Ohio

Salesforce.com administrator and support lead for a specialty chemicals company serving customers worldwide. Responsibilities include management of a 2,815 seat Salesforce.com instance with four main lines of business.Responsibilities include:• Lead administrator and primary point of contact for a 3282 seat Salesforce.com instance with 4 main lines of business with over 900 roles and 100 profiles.• Worked with Tier 1 support to off-load approximately 70% our monthly ticket volume.• Bi-weekly SCRUM meetings with off-shore resources for Tier 2 support and enhancement requests.• Manage resources for monthly release cycle using Agile methodology.• Developed Web-to-Lead processes for multiple lines of businesses and worked with our web developers to integrate the forms online.• Create and maintain customer and partner portals.• Work with the business to develop and enhance new and existing business processes including workflow rules and approval processes.• Create new objects using declarative and Visualforce elements.• Create documentation and communicating new functionality to end users.

Dublin, Ohio

• Providing general software support for Ashland Inc.• Responsible for the GBS Daily Incident Reports from Peregrine and now from Remedy• Running and posting the GBS Weekly Ticket Reports on the Corporate Intranet Site (FirstHand)• Processing database access requests for Lotus Notes through ACL, adding people to groups, and assigning roles• Functional SAP and BW support, canceling invoices, processing transports, researching pricing issues between Vendavo and SAP• LabVantage user account setup and system administration including setting up Parameter lists and IDs• Security Administrator for the Covisint Supplier Portal• Processing DTA and Cognos security requests• Creating and updating documentation for the Application Support Knowledge Base

Bachelor'S Degree, Technical Business Management, 3.53

Associate'S Of Applied Science In Electrical Engineering, Electrical And Electronics Engineering