Benjamin Warner Email & Phone Number

Columbus, Ohio Area

• Salesforce.com CRM, Jobscience Applicant Tracking System, ESET Endpoint Security, and Google Apps domain administration. Responsible for handling all IT needs from end-user support to building and enhancing new and.
• Developed an IT Request system for handling all IT related requests.
• Installed and modified Survey Force from the AppExchange to automatically send out Customer Satisfaction surveys for IT Request ticket closures.
• Created an IT Asset tracking system in Salesforce.com CRM to manage employee assigned laptops and refresh dates.
• Created custom reports, report types, and dashboards for the business.
• General enhancement requests on existing Salesforce objects.

Dublin, Ohio

• Salesforce.com administrator and support lead for a specialty chemicals company serving customers worldwide. Responsibilities include management of a 2,815 seat Salesforce.com instance with four main lines of.
• Lead administrator and primary point of contact for a 3282 seat Salesforce.com instance with 4 main lines of business with over 900 roles and 100 profiles.
• Worked with Tier 1 support to off-load approximately 70% our monthly ticket volume.
• Bi-weekly SCRUM meetings with off-shore resources for Tier 2 support and enhancement requests.
• Manage resources for monthly release cycle using Agile methodology.
• Developed Web-to-Lead processes for multiple lines of businesses and worked with our web developers to integrate the forms online.

Dublin, Ohio

• Providing general software support for Ashland Inc.
• Responsible for the GBS Daily Incident Reports from Peregrine and now from Remedy
• Running and posting the GBS Weekly Ticket Reports on the Corporate Intranet Site (FirstHand)
• Processing database access requests for Lotus Notes through ACL, adding people to groups, and assigning roles
• Functional SAP and BW support, canceling invoices, processing transports, researching pricing issues between Vendavo and SAP
• LabVantage user account setup and system administration including setting up Parameter lists and IDs

Bachelor'S Degree, Technical Business Management, 3.53

Associate'S Of Applied Science In Electrical Engineering, Electrical And Electronics Engineering