Benjamin Wickham Email & Phone Number

Canberra, Australian Capital Territory, Australia

New South Wales, Australia

Lead System Administrator and Infrastructure Architect responsible for designing, developing, and managing robust ICT solutions for production environments. Focused on improving service delivery and enhancing infrastructure operations.

Canberra, Australian Capital Territory, Australia

• In my role at Services Australia, I honed my skills as a Windows infrastructure expert, overseeing the health and security of numerous Windows servers and desktops across multiple federal departments. In this role I.
• Overseeing the health and security of numerous Windows server domains (including hundreds of thousands of Windows computers) across multiple federal departments.
• Provided high-level and in-depth Level-3 technical support in an enterprise ICT Service Operations Branch. Adept with a assortment of tools such as Microsoft suite (on-prem and cloud), SQL DB management, Citrix.
• Played a pivotal role in team leadership, focusing on productivity, motivation, and professional development of around 30 team members.
• Led the design, implementation, and management of multiple complex IT systems.
• Continuously evaluated emerging technologies to enhance IT operations.

New South Wales, Australia

• At Lockheed Martin in the Joint Strike Fighter technologies division, I excelled as a Senior Database Administrator/Combat Systems Engineer. My primary focus was maintaining and supporting production environments.
• Managed Level 3 and Level 4 Systems and Database Administration in production settings.
• Efficiently resolved Priority 1 and 2 incidents, maintaining system reliability.
• Supported ICT operations and sustained enterprise hardware and services.
• Configured and maintained virtual infrastructure solutions.
• Conducted regular system backups and developed automation tasks to streamline processes.

Canberra, Australian Capital Territory, Australia

• During my tenure at the Department of Human Services, I sharpened my skills in core infrastructure management across various Enterprise ICT platforms. Some of my responsibilities encompassed:
• Managed a variety of Windows and Unix server environments, ranging from the latest and greatest server hardware, to ageing and out-of- support infrastructure.
• Lead Mobile Device Management (MDM) department for several government agencies, overhauled outdated system with VMWare tools (Workspace One) enhancing simplicity and security.
• Developed a suite of network monitoring tools, which were used in various teams and use cases throughout the organisation. This aspect of my role focused on improving reliability and system insights for a plethora of.