Benjamin White Iii Email & Phone Number

Inglewood, California, United States

- Delivered hands-on IT support at the Intuit Dome, resolving hardware, software, and network issues for Windows and Mac environments- Coordinated with corporate IT for account setup, license management, and equipment needs, serving as primary support contact to improve response times- Supported event IT setups, live troubleshooting, and post-event reviews to ensure smooth operations of POS, ticketing, and display systems- Ensured compliance with IT standards, creating documentation and maintaining regulatory adherence to streamline processes and reduce risks

Manhattan Beach, California, United States

- Address customer inquiries and resolve issues promptly and professionally- Participate in team meetings and contribute to a positive work environment- Diagnose and resolve operational issues quickly to maintain a seamless shopping experience- Maintain in-depth knowledge of merchandise, including current promotions, inventory levels, and product locations

Active Directory Administration on Server 2019:- Installed and configured Active Directory Domain Services (promoted new domain)- Setup file and folder shares and assigned permissions- Used PowerShell to automate the creation of thousands of usersHelp desk ticketing system (osTicket)- Created environment in Azure (compute) to install and configure osTicket- Performed initial administrative setup of osTicket (users, groups, SLAs, help topics, etc)- Created, triaged, and resolved mock tickets in lab environment

(Semester Length Program)• Effectively assisted with all the operational aspects• Assessed and contributed to continuous improvement in business planning and strategic efforts• Identified and solved key cross-functional business challenges• Strategically developed business plans and implemented sales/ marketing strategies accordingly• Established virtual business connections to expand the company's network• Frequently delivered technical support to the company’s CEO• Assisted in the supervision of other interns

Los Angeles, California, United States

• Efficiently operated a 5000-pound van independently while delivering packages in a timely manner• Acquired and executed over 200 delivery orders during various weather environments• Incorporated a technological device to scan bar codes and complete a multitude of assigned task

Los Angeles, California, United States

• Collaborated and directed multiple teams in a variety of settings ranging from grocery deliveries to kitchen organization• Acquired and executed grocery orders with mobile devices to satisfy requirements of customers in a retail setting• Incorporated technological devices including computers, smartphones, and tablets to manage applications, scan bar codes, and complete task• Assisted customers to complete various request

Certificate, Information Technology

The Google IT Support Certificate is a hands-on, online program designed to prepare beginner learners for entry-level jobs in IT support.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Acquired a solid foundation in business strategies and operations via my Business Management degree, complemented by coursework in tech.

Information Technology

Information Technology Course Hands-on curriculum included: - Cloud Computing Overview (Azure tenant and subscription creation).

High School Diploma

Activities and Societies: High School Basketball (Freshman-Varsity)