Benjamin Williams Email & Phone Number

Denver, Co, Us

San Francisco, California, Us

San Francisco, California, Us

Experience a new way to stay in your favorite neighborhoods around the world!Role Summary:As a Hospitality Associate at Sonder, I represent the company as an ambassador, ensuring a memorable and seamless experience for guests, visitors, and partners. My key responsibilities include:Guest Experience Management: Guide guests through an innovative stay, ensuring they fully utilize all features and amenities. Provide exceptional hospitality by swiftly resolving complaints and accommodating special requests.Digital Communication: Utilize digital platforms to engage with guests, promptly addressing calls, SMS, and live chats to ensure seamless interaction and satisfaction.Operational Support: Assist with various administrative duties to maintain operational efficiency. Conduct housekeeping audits, inventory checks, and address minor maintenance and technology issues.Facility Management: Maintain cleanliness and organization in both guest-facing and back-of-house areas. Manage office security and camera systems.Event Planning and Coordination: Plan and execute office events and social gatherings. Support the team manager in organizing team events and coordinate accommodations for traveling team members.Onboarding and Marketing Support: Partner with marketing to order and prepare swag for new hires. Support onboarding logistics for new hires to ensure a smooth transition.By combining exceptional hospitality with efficient operational support, I contribute to creating an outstanding guest experience and fostering a positive workplace environment.

Denver, Colorado, Us

Role Summary at Ibotta:Responsible for the comprehensive onboarding and training of new team members across various departments, collaborating closely with Campaign Operation Managers and Training Specialists. Provided ad hoc assistance for special events, overseeing campaign operation management and liaising with team leaders. Conducted cross-functional training sessions on new tools and process modifications to enhance team efficiency.Coordination & Launch: Successfully coordinated the setup, testing, and launch of all app components, ensuring 100% functionality and improved user satisfaction.Interdepartmental Collaboration: Facilitated seamless collaboration between departments to optimize procedures and best practices.Challenge Management: Proactively anticipated potential challenges and developed alternative approaches, resulting in more efficient setup and delivery methods.System Updates: Stayed abreast of internal system changes and updates, effectively educating impacted departments.Quality Assurance: Conducted pre-launch QA of hundreds of UPCs weekly, ensuring precise and accurate setups.Technical Problem-Solving: Identified, analyzed, and resolved technical issues in collaboration with Engineering and Product teams.Targeted Content: Worked closely with the Analytics department to tailor content to unique consumer segments.Quality Audits: Prepared standardized quality audit reports by collecting, analyzing, and summarizing campaign setup and billing information, driving superior client services.Error Mitigation: Identified error trends and implemented cross-functional procedures to mitigate errors, developing tools to reduce operational costs.Core Values: Embraced and upheld Ibotta's Core Values of Integrity, Boldness, Ownership, Teamwork, Transparency, and Advocacy for Savers.

San Francisco, California, Us

**Reception and Visitor Management**- Managed reception and visitor access, ensuring a welcoming and collaborative workplace for employees, visitors, and vendors.**Administrative Support**- Assisted local office leadership with ad hoc administrative tasks.- Coordinated visitor plans, including accommodation and transportation arrangements.- Partnered with the global Office Manager network, collaborating and participating in initiatives.**Office Operations and Supplies**- Managed the shipping, receiving, and distribution of mail and packages.- Oversaw office supplies, ensuring availability and orderliness.- Ordered employee business cards and monitored the internal ticketing system and communication portals.**Event Planning and Coordination**- Assisted in planning, coordinating, and implementing office events, including decorations, setup, and breakdown.- Supported localized programs and initiatives such as Do Good Week, Sustainability, Diversity & Inclusion, All Hands, and offsites.- Worked closely with the Office Lead and Social Committee to deliver a localized in-office experience.**Technical and Facility Management**- Partnered with IT for AV needs in offices and events.- Collaborated with P&C, IT, TA, and Property Security to manage employee onboarding and offboarding with appropriate office access.- Maintained cleanliness and upkeep of office facilities.- Managed badging security system and created new employee badges.- Communicated with building management for repair and maintenance coordination.**Project Leadership and Initiatives**- Directed diverse initiatives as Team Leader and Project Manager, including spearheading seamless office relocation for a 200-person team.- Curated newsletters from monthly survey feedback to enhance employee satisfaction.- Orchestrated comprehensive event logistics for multiple offices.- Led the Culture Committee and Diversity and Inclusion Board as Team Lead and Project Coordinator.

Austin, Texas, Us

Favor Delivery Runner Support- [Denver, Co] Present• Platform analysts and dispatcher for Denver startup. When a runner has an issue with anything (car troubles, restaurant issues, PEX (the prepaid debit card that everybody uses in Favor) issues, etc - you’re their savior. You have access to the map where you can see where everyone is, and you control the Favor Runner board, where you see everything that’s going on with runners. You are available by text or phone, and the runners reach out to you if they have any questions or trouble with their order. You also have access to contacting customer support, who reach out to the customer directly if something goes wildly wrong (long delivery time, wrong order delivered, etc).

Boulder, Colorado, Us

Assistant Manager- Frasca Caffe [Boulder, CO] • Responsible for providing excellent customer service in fast paced food service environment, maintaining and restocking inventory and processing payroll. Duties also included ensuring appropriate staffing coverage, closing registers, and daily inspection of building grounds to check product, cleanliness, staff and equipment.

Boulder, Colorado, Us

As the Restaurant Manager at The Kitchen [Next Door], I lead a dynamic team in delivering exceptional dining experiences. My role involves overseeing daily operations, ensuring high standards of service, and maintaining a welcoming atmosphere for our guests. With a focus on efficiency and excellence, I manage staff training, inventory, and financial performance. I am dedicated to fostering a positive work environment, promoting teamwork, and driving continuous improvement. By prioritizing guest satisfaction and operational success, I contribute to The Kitchen Boulder’s reputation as a top culinary destination.**Key Responsibilities and Accomplishments:**- Handled inventory and ordering of office supplies, restaurant supplies, and bar supplies.- Maintained a calm demeanor during periods of high volume or unusual events, ensuring smooth operations and setting a positive example for the shift team.- Scheduled staff promptly, ensuring optimal coverage and efficiency.- Increased reservations by 25% in six months through effective hospitality and communication skills.- Trained 20+ staff on efficient customer service techniques in six months, boosting customer satisfaction by 10%.- Expanded regular clientele through networking and developing personal relationships with guests.- Organized and promoted weekly live music performances, handling booking, licensing, and insurance, which led to a 13% increase in happy hour sales.- Reduced employee churn year-over-year by fostering a supportive and engaging work environment.By leveraging my expertise in hospitality management and my passion for creating memorable guest experiences, I have contributed significantly to the growth and success of The Kitchen [Next Door].