Servicing Operations Support Sr. Analyst
Current• Spearhead testing efforts by delegating tasks to team members.• Craft user acceptance test scripts to enhance operational processes.• Consistently analyze and update servicing workflows to boost business functionality.• Provide expertise for collections and customer service components.• Deliver second-tier support for systems issue resolutions.• Investigate and test new features/functionalities for new system updates, ensuring portfolio compatibility.• Collaborate with software vendors and suppliers to support business application software packages.• Serve as Subject Matter Expert on topics including POS and operations system error identification.