Servicing Operations Support Sr. Analyst
Current- Spearhead testing efforts by delegating tasks to team members.
- Craft user acceptance test scripts to enhance operational processes.
- Consistently analyze and update servicing workflows to boost business functionality.
- Provide expertise for collections and customer service components.
- Deliver second-tier support for systems issue resolutions.
- Investigate and test new features/functionalities for new system updates, ensuring portfolio compatibility.