Benjamin Wong Email & Phone Number

San Diego, CA, US

La Jolla, CA, US

• Administer UCSD’s ServiceNow Instance, which include managing ITSM, CSM, HRSD, and CMDB suites of products, for 1500+ agents and 200k+ customers.
• CreatorCon Hackathon '23 finalist.
• Implement integrations of various products, including Atlassian, Duo, and EntraID, using REST APIs, Integration Hub, automating onboarding processes and improving onboarding efficiency by 15%.
• Implement HRSD, including Employee Center upgrades, post launch hyper-care, and onboarding 200+ agents.
• Build and maintain CSM and HRSD workspaces through UI builder, including building dashboards and data visualizations, improving Agent response times.
• Implement Tokyo, Vancouver, and Washington upgrades, including managing cloning process, skip list, and customer testing.

US

• Lead Analyst for Horizon Actuarial's Annual Capital Markets Assumptions Survey, an annual report detailing long-term interest rate forecasts, used by industry professionals around the country.
• Created data processes to clean and prepare databases with over 100k records, and performed calculations for assets and liabilities for Single-Employer and Multi-Employer Pension Plans, using a variety of data tools.
• Successfully implemented company-wide transition from in-house data and valuation processes to more powerful and efficient processes through MS Access, SQL, and ProVal.
• Consulted with and educated pension plan trustees that oversee over $1 billion in assets in short-term and long-term benefits planning.
• Planned and lead in-person and virtual sessions and conferences for associate development and company visioning, including annual company conference.

US

• Data Analyst - Experience with Excel, Power BI and other analytical software to produce client and internal reports.
• IT Project Management - Implemented various IT product upgrades, including VOIP services, BlackBerry Email Applications, SharePoint, Website, Internet and Network Services, and IT Procurement.
• Vendor Management - Manage and liaise with third party vendors to implement and support IT products across the company.
• SharePoint and Website Development - Lead developer on SharePoint intranet site and upgraded company website.
• IT Help Desk - Provide immediate IT support to office and remote employees saving lost billable hours and money for company.
• IT Administrator - Manage Active Directory and Exchange Server for new hires and user end issues.

• Lead liaison with tile manufacturers to update products and prices for sale.
• Used Adobe Illustrator, Photoshop, Microsoft Word, and other programs to create sales books for our sales team.
• Researched tools and apps to modernize sales strategies, such as using IPads.
• Improved internal processes by implementing updated programs for sales, invoicing, and accounting.
• Customer Service experience in selling tiles and tile maintenance products.

• Developed academic skills of 40+ low-income elementary aged children, improving students’ grades by at least one letter grade
• Supervised and trained 5 staff and 100+ weekly volunteers in tutoring and relationship building with elementary-aged children
• Participated in the foundation’s tactical meetings, discussing and planning the foundation’s programs and activities
• Created written summaries on student assessments and grades for grants and reports

Los Angeles, CA, US

• Mastered the latest audio-visual technology and coached new staff in equipment usage and event procedures
• Led the set-up of concert sound, lectures, panel discussions, stage productions, and multimedia/PowerPoint presentations
• Managed Access database inventory of all departmental equipment
• Successfully liaised between clients and supervisors