Benjamin Work Email & Phone Number

• Develop and implement software applications tailored to client requirements.
• Collaborate with engineering, sales, and customer service teams to ensure seamless project execution.
• Conduct diagnostic tests, debugging, and troubleshooting to enhance application performance.
• Provide technical support and training to clients, ensuring smooth software deployment and usage.
• Stay updated with the latest advancements in application engineering and integrate new technologies.

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

• Trained team members, set strategy, monitored progress towards goals, and made decisions.
• Demonstrated strong communication, problem-solving, organizational, and delegation skills.
• Coached, mentored, developed team skills, and managed conflict.
• Created Operational SOPs for executing day to day tasks accurately to customer needs.
• Ensured Customer Key Performance Indicators were maintained to customer required metrics through active review of customer load boards, TMS, and contract agreements.
• Developed and leveraged internal relationships to create efficiencies in our processes.

Alpharetta, Georgia, United States

• Managed relationships between the company and several strategic customer accounts, serving as the lead point of contact for all customer needs
• Built and maintained strong, long-lasting client relationships, negotiated contracts, and closed agreements to maximize revenue and market share
• Developed trusted advisor relationships with key points of contact within my customer network
• Ensured the timely and successful delivery of the company’s solutions according to customer needs and objectives.
• Identified and vetted prospective carriers to build a pipeline of service providers.
• Gathered information from clients to determine their shipping needs, and provided quoting services

Alpharetta, Georgia, United States

• Assisted in managing the day-to-day operations and scheduling for Enterprise level accounts
• Gained a strong foundational knowledge of the logistics industry and the freight market
• Handled daily customer communication via email and phone calls
• Secured current and future business for the company through strategic bidding of potential lane opportunities
• Maintained regular maintenance of customer load board and Key Performance Indicators