Benjamin Yan Email & Phone Number

Toronto, Canada Area

• Provide daily IT Level2 and Level3 support for over 2000 users national wide including hardware, OS, and web applications involving JAVA, oracle, and MSSQL• Automate deployment steps such as installing customized applications for pharmacy and development teams• Integrate repetitive business process within Excel, Word, Outlook and Service Now Web API.• Interact customers directly to investigate / resolve issues and escalated them when needed with customer service oriented mindset in a timely manner• Maintain and monitor corporate hardware to make sure the most availability to users• Perform Tape Backup with Spectra logical and Tandem systems and exchange tapes with Iron Mountain and data restore as required in Data Centre environment• Manage and prioritize incidents by fully utilizing ticket management software such as remedy, Service Desk Manager and Service Now.• Administrate Windows Server for printer server, user credential management, Group policy by using PowerShell and other batch(AutoIT) or VB scripts. • Push applications and OS using MDT,OSD,SCCM,PXE,DHCP,FTP, and Virtual machines• Good understanding of Software Development Life cycle and Project Management Life cycle.

Toronto, Canada Area

• Repaired variety of printers such as laser, large format, label and dot-matrix printers among brands of Lexmark, Ricoh, Cannon and others used in Loblaw ‘s store, pharmacy, and office. • Installed, configured, and tested POS applications, and middleware deployed at stores• Repaired, configured and troubleshot various POS associated devices such as scanner(Datalogica), pin pads(VeriFone running embedded Linux), receipt printers• Upgraded firmware versions of pin pads to for enforcing point-to-point and tokenized encryption channel in compliance with PCI and PII security standards • Diagnosed, analyzed, tested and fix electronic and electrical equipment such as server, Eaton UPS over 3000w,Computers,projector,routers,and switches to board level• Certified scanner-scales if weighing functions required