Support and administration for the entire network, servers and systems(RF & FTTH) that provide service to over 28K customers• RF plant & Fiber-to-the-home: Casa Systems, Harmonic CableOS/CloudNative, Adtran & Calix... Arris/Adtran/Hitron cable modem, emta & onu's• Network routing & switching: Cisco, Brocade/Ruckus, Ufispace w/OcNOS, Arista, Unifi/Ubiquity, FS & Juniper• VoIP Administration: Cisco Unified CM & Alianza• Systems & Servers: VMware ESXi and vSphere 6/7/8, QNAP NAS/iSCSI, HyperV, Virtual Box, CentOS (DHCP, DNS, iMAP/SMTP, etc), LibreNMS, PRTG, Imagicle (call recording), GeoVision (IP/DVR security cameras), Eero (home wifi), Windows Server 2016 & 2019 (WDS/GroupPolicy/OfferRA/etc..)• Other Technical Proficiencies: Linux/WSL, TeraTerm, SSH, Wireshark, glds Broadhub, PacketACE & Excentis, FileZilla (TFTP), ZohoAssist remote access, Nakivo backup/recovery, Netbox(deployed with Docker), NextCloud• Other Responsibilities: overnight maintenance for critical customer-impacting changes, software and hardware assessment & purchasing

Support/Troubleshooting/Setup & Configuration for over 40 clients, utilizing systems like…Cisco MerakiSophos XGRing Central, Cisco CUCM & 8x8Microsoft Server, Office 365, WDTActive DirectoryConnectWise Automate & ManageLastPass

•Fortigate, Fortiswitch, Forticlient SSL VPN, EMS endpoint protection/web-filtering•Cisco router/switch support•Cisco Unified (CUCM) administration•Network hardware installation, cabling, termination, connectivity testing/troubleshooting•8x8 VoIP deployment & administration•Active Directory & Microsoft Exchange (local & O'365)•VMware vCenter and HyperV support•Microsoft Server 2003, 2008, 2013 & 2016 support•Microsoft Windows Deployments Services•PDQ Enterprise•DHCP/DNS•DUO Mobile multi-factor authentication•Symantec Endpoint Protection & SMTP gateway•Security FOB/door access and DVR administration•Clear and proficient oral communication for troubleshooting and problem-solving issues.•Create technical & procedural documentation for IT and non-IT employees•Android & iOS mobile•Windows 7, 8 and 10•Desktop/Laptop support(Dell, Lenovo, HP, Surface, etc)•Printer deployment/support•RSA token & Barracuda VPN•Manage inventory/hardware/asset tags•Equipment evaluation and recommendations; computers, laptops, tools, hardware & software upgrades, etc.•Training and knowledge of Federal FDIC audit requirements.

•IT phone support for over 4,000 users across multiple company offices including San Francisco, CA; Spokane, WA; Nashville, TN; Grand Rapids, MI; Princeton, NJ; New York City, NY; Toronto; Buffalo Canada and European offices.•Proficient use of clear & specific oral communication problem-solving for all end user’s IT-related issues.•Direct support for all users at Montage office; desktop, printers, peripherals hardware/software/network connectivity, etc•Creation/Termination/Modification of all end-user programs, permissions, with proprietary and vendor applications.•Active Directory and Microsoft Exchange (local & cloud) administration.•Developed and validated instructional documentation for accuracy of software and hardware registration.•VoIP Cisco and WebEx video conferencing support.•Remote support with tools like SCCM, Join.Me, Cisco Anyconnect & Remote Desktop Connection.•Solving remote wired, wireless and VPN connection issues.•Okta MFA administration & how-to instructions.•iPhone & Android wireless devices support.•Microsoft Sharepoint, creation/modification of instructional documentation.•Network & Exchange personal/shared folders administration.•Cisco VoIP equipment for inter-office video conference calls and WebEx meetings.•Building, preparing and deployment of hardware for new and terminated employees, Windows 7 & 10, some minor MAC OS support, including Cisco VOIP phones, monitors, PC’s, printers, and other peripheral devices.

Troubleshooting for MetLife Sales agents PC problemsConnected to PCs via remote connectionSolved wired/wireless network connectivityHelped in maintaining maximum PC performanceFound and removed malicious softwareTroubleshoot VPN connections issuesTroubleshoot hardware issues, software and driver supportHow-To and instructional guidance for basic software functions

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