Benjamin Young Email & Phone Number

Lehi

Managed area tools that produce memory chips to maximize availability and utilization, by troubleshooting any process interrupts or tool inefficienciesCalculated any needed recipe adjustments to processes, in order to maintain quality specifications on various shifts in productEnsured tool readiness to run quality product after preventative maintenance or repair with efficient qualification and testing, based on the actions performedDuring a company reorganization, facilitated the merge of team members and responsibilities from manufacturing technicians into process techniciansEstablished positive and trustworthy relationships with other areas for a maximized level of support to resolve manufacturing challengesFostered mutual respect and trust between team members and shifts, to promote an atmosphere to assist others and sharing knowledge of best known methods

Orem/Provo, Ut

Rapport and effective communication with client to ensure client wishes are precisely executed.Maintain high level of professionalism in personal presentation and salon atmosphere.Effectively balance inventory with scheduled clientele and projected client needs, to ensure business profitabilityReceive and process payments for performed services and purchased items.

Lindon/Orem, Ut

Specialized in technical troubleshooting of alarm systems based on customer and technician perspective, while maintaining a high level of customer service and satisfactionAssist and educate field technicians or customers about alarm system installation, programming, and operation

Provo, Ut

Awarded Pinnacle Award for higher quality of assistance to other Nu Skin employees (Nomination for the Pinnacle Award is done by other employees)Achieved “Club-X” invitation for superior service within 2 months of employment. Average employee takes 2 yearsAwarded the Summit Award for creating a more efficient order processing script during department reorganization (Script was so effective in saving time, the need for 21 extra agents working overtime was reduced to the team of 7)Utilized excellent customer service skills especially in handling difficult calls, several of which were used to train higher level customer support agents

Provo, Ut

Managed groups of 4-9 employeesTrained new employees for job duties including concession sales, theater cleaning, box officesales, 3.5mm projector function and other technical dutiesEffectively addressed and diffused customer and employee complaints and suggestions

Orem, Ut

Awarded by corporate office for voluntary compliments called in by customersAcquired excellent customer service and sales skills through greeting customers and effectively presenting products

Cosmetology/Barbering License, Cosmetology/Barbering

High School, General