-Managed a staff of 30 for the third largest bookstore in the region-Acted as Manager on Duty to drive staff to achieve daily to yearly metrics-Managed payroll and scheduling for rolling staff to ensure business needs were met-Managed human resources to hire and maintain an optimal staff to achieve store metrics-Drove store team to meet membership and other sales goals through consistent coaching and performance management-Achieved year over year increases in conversion and average transaction to leverage store traffic and drive profitability and financial success