Benjamin Kim Email and Phone Number

1. IT Infrastructure Management - Local Infrastructure Management for Seoul HQ, Warehouse, and R&D Center - Local support for Global Network Projects2. End-user support - Achieved 100% satisfaction while handling around 200 issues monthly for 600 users using ITSM Solution (Service Now) for a year.3. IT asset management - IT asset management (Laptop, Monitor, IPAD, and accessories) using Service Now

1. IT Infrastructure Management - Management and troubleshooting of IPAM, Firewall, Switches, Access Points (AP), and VPN - Monitoring and generating reports using PRTG for Network, Server, and NAS (Network Attached Storage) - Configuration, management, and troubleshooting of servers in IDC (Internet Data Center) - License management for user tools - Management of user accounts using Synology NAS DSM - Establishing internal processes related to power outages and IT operations, and providing IT guides for users2. End Device Management - Implementation of VMware Workspace One for managing and controlling Mac OS and Windows 10 PCs - Security management of End User Devices using CrowdStrike. - Providing Single Sign-On (SSO) using Okta3. IT Project Execution and Enterprise-wide IT Support - Providing IT infrastructure support (Network, VPN, Conferencing devices, and servers) for the expansion of the Gwanggyo HQ - Introduction of PRTG Solution for real-time monitoring of in-house servers, networks, and NAS - Implementing VMware Workspace One for managing both Mac OS and Windows OS in an environment without Active Directory (AD) - Resolving individual licensing issues of Conference Systems at the HQ by implementing Conferencing Software (Zoom Room) and Conferencing Devices (Logitech Rally Bar and Meetup)

1. Created and managed infrastructure needed to store a data on customer’s sites. (NetBackup, Acronis and Backup exec)2. Successfully solved incidents related backup or Operating system about 50 cases for a year on customer’s site.3. Reduced a launch timeline for a back-up infrastructure deployment project by 2 weeks than its planned, collaborating with other engineers with seamless communication 4. Made a user manual needed to manage backup solutions and educated the admins using Zoom and Cisco Webex.

1. Managed and supported to set up or trouble shooting the IT Devices (PC, Network, Server, and the like) from Charles & Keith store and office.2. Successfully carried out Charles & Keith’s IT integration project (replaced and set up devices).

1. Successfully assist the Evolve IT Project. - Email migration MS Office 365, MS Office 2016 Installation and Support 2. IT end user support and resolved IT Service ticket more than 100 tickets per month - including pc, mobile, desk phone and monitor arm, etc 3. Achieved 95% above IT service satisfaction survey. 4. Manual creation and training support to make it easier for employees to set up IT system. - Airwatch, Outlook, Office 365, Cisco Webex and etc. 5. Managed the MS office 365/ Office 2016 products including Share Point, Outlook, One Drive. 6. Meeting room system management. - Projectors, TV screen, Sound system, Video device, Cisco Telepresence 7. Event/Conference support and set-up the environment - Microphone Setting, Speaker and Share screen etc. 8. MFD Device management