Benjamin Adams Email & Phone Number

Washington D.C. Metro Area

- Managed multiple projects and tickets in Jira simultaneously with software development teams for actionable items to be completed on behalf of clients- Communicated with business managers to track project statuses and prioritize and assess risks to complete software requests- Collaborated cross-functionally with relevant parties to define and ensure success for proposed features, fixes and enhancements and demonstrate system functionalities - Served as the main point of contact for software development teams and affected parties to escalate issues, resolve conflicts and remove obstacles to meet deadlines and maintain standard business operations- Performed system integration testing, external systems interface regression testing and enhancement testing prior to implementing software upgrades in the production environment for client usage- Fostered collaborative team environment focused on providing great software to stakeholders - Curated 11 reference guides distributed to customers to assist in change management efforts - Created materials and facilitated 7 training sessions for audiences in multiple forums that resulted in a reduced number of help desk tickets due to a better understanding of system functionalities and limitations

Washington D.C. Metro Area

- Provided onsite help desk support to approximately 2000 system users via email and phone support- Acted as the backup Help Desk lead for team of 4-6 members to assist clients in resolving software issues - Delivered guidance and troubleshot with users on functionality issues in purchase requests, solicitations, and awards to clear internal validation errors and process documents to meet client deadlines - Consulted with business managers and stakeholders to analyze trends and patterns, troubleshoot bugs, identify possible workarounds and provide superior user support to minimize impact to PALT and other metrics - Orchestrated relationships with internal business units and external help desk teams on behalf of customers to resolve acquisition, financial and reporting issues and promote success using software products - Wrote document change request forms to update information in multiple customer systems- Tested software products thoroughly in lower environments to ensure bugs are not released into production environment and that changes are implemented effectively- Individual Contribution: Service Excellence 2021 Award Winner

Tysons, Virginia

- Performed thorough market research to identify potential bidders to generate marketplace competition- Simultaneously managed up to 25 open solicitations across various Department of Defense agencies- Provided phone and email support to commercial buyers bidding on reverse auction solicitations through the Marketplace. - Consulted business intelligence reporting tools to identify purchase trends and awardable results.

Harrisonburg, Virginia

- Acted as main point of contact for 241 university students, faculty members, administrators and 123 local community partners, through hundreds of emails, phone calls and in-person office hours - Developed and conducted presentations for 11 JMU courses that incorporated service-learning activities into their curriculum. - Co-chaired Community Relations committee for annual day of service- Recruited and maintained communication with community partners and student volunteers- Attended weekly meetings to prepare for execution of the day of service

Westborough, Massachusetts

• Supervised the unloading and allocation of daily truck deliveries • Maintained a clean and orderly stockroom for sales personnel• Received the Associate of the Quarter award for the 3rd Quarter of 2016

Nantucket, Ma

• Sales and inventory management for an international high-end beach and resort wear firm• Ensured accurate accounting, approved work schedules and arranged displays on sales floor• Drove sales via upselling products based on customers past purchases and preferences

Milford, Ma

Bachelor’S Degree, Business Administration And Management, Business Analysis & Consulting, European Business, Graduate

Make Your Mark on Madison • Completed selective leadership development program facilitated by the DUX Leadership Center • Participated.

High School

Activities and Societies: Varsity Cross Country and Indoor/Outdoor Track and Field Campus Ministry Global EncounterLocated in Shrewsbury.